Social network you want to login/join with:
Job Title: Junior Field Service Engineer
As a Junior Field Service Engineer, you’ll play a crucial role in ensuring our clients receive top-notch technical support. You’ll be responsible for resolving hardware faults in line with contracted services, primarily on a variety of End User technologies. Your ability to manage the ticket queue, meet SLAs, and exceed customer expectations will be essential.
While this position is based from home, you’ll travel to client sites across a large region, including Oxfordshire, Northamptonshire, Leicestershire, Warwickshire, and Buckinghamshire. We provide a company car and fuel card to support your travel.
Requirements for Success:
* Experience with any of the following technologies:
o Printer – hardware module replacement breakfix
o Desktop – hardware module breakfix
o Laptop – hardware module breakfix
o Basic understanding of image deployment & configuration
Essential Knowledge:
* Basic understanding of MS Windows
* Minimum 1-year experience supporting end-user device hardware
* Full UK driving licence
* Ability to work independently and prioritize workload
* Ability to follow remote technical instructions or support
* Willingness to undergo BPSS vetting
Desirable Knowledge:
* Laptop and/or Desktop manufacture accreditation (Dell, HP, Lenovo)
* SC Clearance
About Capita Technology and Software Solutions
Capita TSS is a global shared service with 5,000 employees, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses, and clients. We design, build, and operate technical solutions to enable seamless public and customer services.
What’s in it for you:
* A basic salary of £28,000 plus a company car and fuel card (for business miles only)
* 23 days’ holiday, rising to 27, with options to buy extra leave
* Company-matched pension, life assurance, paid maternity, adoption, shared parental leave, paternity pay, and more
* Voluntary benefits including discounts, health & wellbeing, travel, and technology
* Paid days out for volunteering or charity work
* Access to Employee Network Groups promoting diversity and inclusion
Next Steps:
Click ‘Apply now’ to submit your application and tell us more about yourself.
We are an equal opportunity and Disability Confident employer, committed to an inclusive, accessible recruitment process. For alternative format requests or support, contact Iqbal at 07784 237318 or email. For more information, visit the Capita Careers website.
#J-18808-Ljbffr