Main purpose of role: To provide administrative support to the AML Team. Understand Dexter’s Money Laundering Best Practices, effectively communicate to others and provide administrative support for the AML team.
Location: Pimlico
Hours: Monday-Friday 8.30am-5.30pm
Salary: £25,000-£30,000 DOE
Key Responsibilities
- Working closely with the AML Advisors to administratively manage the team workflow on “Freshdesk” – scanning for time critical messages, responding to basic queries, checking that all required documentation from offices is uploaded to Vebra/ Reapit/ TED for each AML ticket in order to speed up advisor responses
- Provide support to the team to action basic referrals
- Primarily be responsible for all Amber tickets for offices where they do not have an OSCM/ Senior Coordinator - Compliance.
- Carry out basic audits on sellers, buyers, landlords and tenants’ compliance
- Assisting offices with Land Reg checks
- Administrative tasks including user set up for the various IT systems used by the team
- Assist in developing and documenting best practice for the teams
Requirements
- Passion for customer service and upholding our service standards
- Previous experience within Dexters with a great track record
- Good knowledge of Dexters best practices
- Confidence to work as part of a busy helpdesk, dealing with colleagues at all levels
- Excellent timekeeping and absence record
- Enthusiastic, ‘Nothing is too much trouble’ attitude
- Smart, well presented – uphold dress code
- Ambassador for the company, always acting in the best interest of the company
Skills
- Works in line with our Winning Ways
- Customer Focused, Cheeky, Epic, Flexible, First, Team Orientated
- Naturally inquisitive
- Good communication skills, using the telephone as first point of contact
- Confident working with Google and Microsoft suite of products including Sheets/Excel
- Professional manner
- Ability to maintain confidentiality in all dealings and correspondence
- Highly organised & able to prioritise a varied workload
- Able to work under pressure with excellent attention to detail
- Flexible approach to work particularly during busy periods
- Has a professional approach, demonstrating high levels of integrity
- Able to demonstrate initiative along with a ‘can do’ approach
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