Team Leader - Motor Claims
Location: Bolton (Office-based with flexible working options)
Salary: Range from £31,500 to £36,000 depending on experience
Type: Full-time, Permanent
Hours: Monday to Friday, 9am - 5pm (35 hours)
Are you a natural leader with experience in motor recovery claims?
If you're ready to take the lead in a technical, fast-paced environment where your knowledge and people skills really make a difference this role could be the next step for you.
️ What You'll Be Doing: Team Leader - Motor Claims
* Leading a team of recovery claims handlers managing non-fault motor claims from first notification through to final settlement
* Handling escalated queries, complaints, and complex claims
* Monitoring team performance and supporting staff development through coaching, mentoring and training
* Working with internal stakeholders to meet recovery targets and maintain service levels
* Reviewing reports and KPIs to spot trends, prevent backlogs, and drive performance
* Ensuring full FCA compliance and supporting GDPR and confidentiality requirements
* Contributing to recruitment, onboarding, and HR processes for your team
What You'll Bring: Team Leader - Motor Claims
* Strong background in technical motor recovery claims
* Experience in a team leadership or supervisory role
* Confident communication skills written and verbal
* Solid understanding of FCA, FOS, and general claims compliance
* Excellent organisation and prioritisation skills under pressure
* CII Certificate in Insurance (essential) Dip CII is a bonus
* Microsoft Office proficiency and data confidence (Excel, Outlook etc.)
What's In It For You: Team Leader - Motor Claims
* Increased holiday allowance with length of service
* Your birthday off, plus a half-day for seasonal shopping
* Holiday sell scheme
* Free parking and casual dress code
* Support for industry qualifications
* Bonus scheme for going above and beyond
* Cycle to work scheme
* Friendly, supportive environment with trained mental health first aiders on-site
If you want to lead a high-performing team, enjoy the satisfaction of getting the result, and work in a business that values your input wed love to hear from you.