Housing Officer - 12 month fixed term contract / Secondment - St John's Wood, NW8 7ER, United Kingdom
Are you an experienced Housing Officer looking for a new role? If so, please keep reading.
As a Housing Officer you’ll be working across Greater London on a dispersed patch of agency managed and covering some general needs properties. You will be responsible for delivering a successful housing and tenancy management service.
You will ensure there is a strong focus on delivering excellent customer service, whilst effectively supporting your customers who will have varying and diverse needs.
On a day to day basis you may find yourself –
* Liaising with agents onsite.
* Customer focused, working with residents in the community.
* Working collaboratively with other teams, safer neighbourhood teams and external stakeholders.
* Investigating and actioning tenancy breaches, undertaking the necessary action to enforce the terms & conditions of the tenancy agreement.
* Attending court / undertaking evictions.
* Conducting viewings and sign ups.
* Delivering a programme of property / estate inspections, prioritising FRA / H&S actions.
About you
You will come to the role with a CIH or equivalent housing qualification or significant housing management experience. You will have experience of housing management.
You’ll have a proven track record of dealing with challenging situations, taking into