We invite you to explore a future with us at PRA Group, a diverse and growing company that has a tangible impact on the global economy.
Position Summary:
Fantastic opportunity to join PRA Group - one of the UK’s largest buyers and collectors of unpaid loans and other forms of credit.
In this role, you will be speaking with our customers on inbound and outbound calls, understanding their circumstances, and helping them become debt free with us.
Salary: £25,000 per annum and the opportunity to earn up to £300 bonus per month*
* Hybrid working: 3 days in our Kilmarnock office and 2 days working from home (after 3 months)
* 37.5 hours per week (Monday to Thursday shifts between 8 am - 8 pm, Friday 9 am - 5 pm, and 1 in 3 Saturdays 8 am - 2 pm with a day off during the week)
* 28 days holidays (increasing to 29, 30, then 31 after 5 years)
* Pension scheme (minimum 5% employee and 4% employer contributions)
* Life Assurance (3x annual salary)
* Free medical, dental, and optical healthcare cash plan
You will receive comprehensive training to develop the skills needed to succeed and become a valued member of our Core Operations team.
What we’re looking for:
* Excellent listening skills
* Strong communication and negotiation skills
* Attention to detail
* Ability to problem solve independently
* Self-motivated and results-oriented
* A positive, personable approach and a team player
This is a great opportunity to build a long-term career with a multinational company at our award-winning, low-carbon HALO, Kilmarnock site.
Additional Benefits:
* Discounts at over 1,000 shops and online retailers
* Health and Wellbeing network
* Employee Assistance Program
* Modern Apprenticeship Scheme
All successful candidates will undergo background checks, including 5-year work references, criminal background check, and basic credit check.
*Bonus payable after training completion
PRA Group (UK) Ltd is an Equal Opportunities employer. Recruitment processes are conducted without regard to gender, sexual orientation, marital status, race, religion, age, or disability. Reasonable adjustments will be made for candidates with disabilities meeting the minimum requirements.
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