Do you like wine and do you have your WSET Qualification. (Wine & Spirit Education Trust) or happy to do the training for Level 1 funded by the client?
I have a position with a wine distributor near Watford for a Customer Services Administrator who manages customer enquiries, processes orders, resolves queries and provides administrative support to the wine sales and logistics teams.
RESPONSIBILITIES
1. Develop a comprehensive understanding of the wine products in our portfolio to provide informed recommendations and answer customer queries effectively.
2. Act as a liaison between customers, the sales and logistics teams to ensure seamless communication and resolve any issues that may arise.
3. Keep all stakeholders informed of order updates, delivery schedules.
4. Ensure compliance with all regulatory requirements related to wine distribution and customer interactions.
5. Assist in the preparation and maintenance of documentation required for compliance purposes.
6. Proactively identify and resolve issues related to orders, deliveries, and customer satisfaction.
7. Escalate complex issues to the appropriate departments for resolution.
8. Promptly and professionally respond to customer enquiries concerning delivery queries, mis-picks, missing items or processing errors.
9. Provide credits, arrange collections, resolve mis-picks, misprocessing and stock quality control...