Role: Customer Service Team Leader (Homeware Retailer)
Hours: Full Time, Monday to Friday 9am - 5pm
Location: Loversall, Doncaster
Salary: £30,
Start Date: ASAP (Notice Period Allowing)
Are you a passionate leader with a flair for customer service? Do you thrive in a fast-paced retail environment? If so, we want YOU to lead a team for our Luxury Retail client, based in Loversall, Doncaster.
What You'll Do:
As the Customer Service Team Leader, you will report directly to the Customer Service Logistics Manager and play a pivotal role in leading and overseeing the Customer Service team in the warehouse and operations environment. This is an exciting opportunity to make a significant impact by managing daily operations, enhancing service levels, and improving efficiencies across all customer interactions.
Key Responsibilities:
1. Lead and manage the Customer Service Team of 4 to meet service level targets and quality standards.
2. Actively seek opportunities to boost team productivity, efficiency, and service quality.
3. Ensure accurate and up-to-date reporting data for all logs and performance metrics.
4. Collaborate with the Customer Service Management Team and Warehouse Operations Team to minimise costs and maximise service opportunities.
5. Provide regular updates on team performance and develop actionable improvement plans.
6. Distribute tickets and monitor team performance, ensuring high accuracy and attendance.
7. Foster individual skill development and accountability for SLA and KPI targets.
8. Review processes regularly and implement necessary improvements.
9. Engage in meetings and contribute to ongoing process enhancements.
What We're Looking For:
To excel in this role, you should possess the following skills and qualities:
10. Previous experience in customer service leadership, preferably in retail.
11. Leadership abilities with a passion and ability for motivating others.
12. Excellent communication skills, both verbal and written.
13. A passion for delivering outstanding customer experiences.
Please apply today! We can't wait to review your application.
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