Our OEM Client based in Whitley, Coventry, is searching for Data Engineer to join their team, Inside IR35. This is a contract position until 1st September 2026.
Umbrella Pay Rate: £30.11 per hour.
We are looking for a skilled and proactive Data Engineer to join our Customer Relationship Centre Team. This role is key to enabling data-driven decision-making by building and maintaining robust data pipelines, integrating customer service systems, and ensuring high-quality data is available for analysis and insights.
You will work closely with analysts, developers, and operational teams to support customer experience initiatives, with a strong emphasis on Google Cloud Platform (GCP) and cloud-based data engineering.
A key part of your role will be helping to modernise the CRC\'s data infrastructure transitioning from legacy systems to more advanced, scalable technologies.
Responsibilities
* Design, build, and maintain scalable data pipelines and ETL processes to support customer service operations.
* Migrate and modernise legacy data systems to cloud-based solutions, improving performance and accessibility.
* Integrate data from CRM systems and customer touchpoints into cloud platforms for unified analysis.
* Ensure data quality, consistency, and availability for reporting and analytics.
* Collaborate with Data Analysts to deliver actionable insights and support proactive customer engagement strategies.
* Implement data solutions using GCP services such as BigQuery, Cloud Functions and Dataflow.
* Develop and maintain documentation for data architecture, workflows, and processes.
* Troubleshoot and resolve data-related issues, ensuring minimal disruption to service operations.
* Support automation of reporting and data delivery.
* Design and implement API integrations to ingest data from third-party services, CRM platforms, and customer interaction tools.
* Working with wider teams such as IT, Data & AI and CRM.
Skills & Experience Required
* Proven experience as a Data Engineer, preferably in a customer service or contact centre environment.
* An understanding of SQL, Python, and Data Pipeline Development.
* Hands-on experience with Google Cloud Platform (GCP) and Cloud Data Tools.
* Familiarity with CRM Systems and Customer Data Structures.
* A good understanding of Data Warehousing Concepts and Cloud Architecture.
* Ability to work collaboratively with Cross-functional Teams.
* Strong problem-solving skills and attention to detail.
* Experience with ETL tools and frameworks Airflow, Git, CI/CD pipeline Data Insights reporting experience.
Preferred Qualifications
* Bachelor\'s degree in Computer Science, Data Engineering, or a related field.
* GCP certification (e.g., Professional Data Engineer) is a plus.
* Experience with real-time data processing and streaming technologies.
* Proficiency in Tableau or other Data Visualisation Tools is highly desirable.
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