Job Title: Lending Operations Analyst
Location: Birmingham - Colmore Row
Hourly Pay Rate: £17.80
Contract: 6-month assignment
Hybrid Working: 3 days remote / 2 days in-office (Thursdays required in office)
Training: Full training provided (hybrid delivery)
✨About the Role:
We're recruiting an Lending Operations Analyst to join a dynamic Lending Operations Team, supporting the Loans Department with high-quality case management, stakeholder engagement and customer verification. This is a great opportunity for someone analytical, detail-focused and eager to learn new systems and processes.
This role is email and admin-based (not telephony) and involves managing business banking customer requests case-by-case using modern workflow tools.
✨ What You'll Be Doing:
You'll play a key part in maintaining smooth operational delivery through:
Stakeholder & Customer Engagement:
Building strong relationships with brokers, internal teams and business banking customers
Updating stakeholders via internal platforms such as PEGA and ABCS
Liaising with the Loans Department to progress each case efficiently
Case Management:
Handling a variety of loan-related enquiries such as: Loan statements, Breaks in loans, Capital repayment holiday requests
Working to clear SLAs, ensuring productivity and accuracy
Investigating customer queries using multiple CRM and verification tools
Managing auto-responses and centralised verification platforms
Working within a new, streamlined workflow process
Administrative Excellence:
Email-based case handling (no telephone work)
Ensuring all documentation and validations meet regulatory and quality standards
Accurately processing data while spotting anomalies or missing details
✨ What We're Looking For:
This role would suit you if you are:
A fast learner who can pick up new systems quickly
Technically confident and comfortable using multiple digital platforms
Experienced in stakeholder management
Analytical, with strong attention to detail
Quality-driven and able to work independently
From a background in FCA-regulated environments, Lending, Banking, Operations or an Analyst-type role (not essential but beneficial)
✨ Why You'll Love This Role:
Opportunity to work within a modern lending environment using new tech and workflow tools
Supportive team with centralised training
Hybrid working for great work-life balance
Chance to build strong professional relationships in a reputable financial setting
✨ Benefits:
Weekly pay
Online payslips
Dedicated aftercare team
Annual leave allowance
Employee Assistance Programme
Access to Able Futures
Eye care Vouchers
Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more
Smart Spending App
Workplace Pension Scheme
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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