Job Title: Gym Receptionist
Reports to: General Manager
Salary: £12.21 per hour
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Purpose
This position is responsible for the oversight and supervision of the fitness facility at Kings Gym while on shift. Individuals in this role must be capable of solving on-the-job issues using effective critical thinking and decision-making skills. This person is responsible for providing a clean, safe, and welcoming environment for all members of the Kings Gym community. Additionally, the receptionist will deliver quality customer service by assisting members in achieving their long-term fitness goals.
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Duties and Responsibilities
Including but not limited to:
* Provide customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating members on equipment use, and answering questions.
* Ensure the fitness area remains clean and organised by tidying loose weights, weight plates, and bars, and communicating with members to maintain a tidy space.
* Disinfect and clean equipment and carry out basic maintenance checks.
* Actively supervise the gym floor by completing regular floor checks.
* Maintain a clean and organised workspace behind the reception counter.
* Act professionally and uphold Kings Gym policies, especially during conflict resolution with members or staff.
* Perform opening and closing procedures for the fitness floor and cardio areas.
* Attend mandatory meetings and team training sessions.
* Actively market and promote current facilities and programs at the request of your manager.
* Maintain a consistent standard of performance in all daily tasks.
* Communicate clearly and concisely with members, emergency medical services, or police when necessary.
* Adhere to all Kings Gym guidelines and comply with any reasonable requests from your line manager or the senior leadership team.
* Ensure all members are following Kings Gym policies.
* Understand and implement the KG Audit process.
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Key Performance Indicators (KPIs)
Your KPIs will be agreed upon and communicated by your line manager.
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Salary
Starting salary: £12.21 per hour
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Working Hours
* Morning Shift: 5:15 AM – 11:00 AM
* Mid Shift: 10:45 AM – 5:00 PM
* Closing Shift: 4:30 PM – 10:15 PM
Working days are Monday through Sunday. A flexible approach to scheduling is required to ensure effective coverage of operations, which run seven days a week.
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Benefits
* Free Kings Gym membership
* Discounts on supplements and Kings Gym merchandise
* Excellent career development opportunities
* Mental health support via our partner, Carefirst