12-Month Fixed-Term Role: Full-time, working 37.5 hours per week.
Are you passionate about providing customer service you'd be delighted to receive yourself? Do you enjoy building relationships and getting to know people? If so, you belong at Bromford!
Our lettings team manages the effective day-to-day delivery of lettings across the business. As part of the team, you'll work closely with colleagues and local authorities to ensure fair and timely allocation of properties.
You’ll guide new customers through the lettings process, ensuring all records are accurate and follow our policies and procedures. You will ensure the accurate setup of tenancies and completion of relevant pre-tenancy checks, collaborating with our empty homes team to minimize void time. Additionally, you'll maintain and manage property shortlists according to Bromford’s and local authority guidelines, ensuring a fair and transparent process.
The caseload is diverse, comprising straightforward cases and more complex situations, ensuring a dynamic and varied workload daily. While helping us meet key performance goals, the most rewarding part of this role is seeing people and families manage their own homes, build brighter futures, and thrive.
What we're looking for:
* Customer-focused experience: You’ve previously worked in a customer-facing role. Experience in housing or lettings is a plus, but a passion for customer service is most important.
* Strong communication skills: You communicate warmly and effectively with colleagues and customers.
* Resilience and adaptability: You can stay positive, proactive, and composed when handling varied and sometimes challenging situations.
* Organizational skills: You can prioritize and manage your workload efficiently.
* Enthusiasm for the role: You're committed to helping customers find the right home where they can thrive.
* Team player: You thrive in a high-performing team, helping us meet KPIs while ensuring fair and transparent home allocations in line with policies.
* Tech-savvy: Strong IT skills, keen attention to detail, and an excellent work ethic are essential.
* A great ambassador: You embody Bromford’s DNA and positively represent our values.
You’ll be based in our Wolverhampton office with regular home working available. A basic DBS check is required.
Application deadline: Apply by Sunday 11 May. Interviews will be held at our Venture Court office, Wolverhampton, on Friday 16 May 2025.
This vacancy is subject to an earlier closing date depending on application volume.
If you’re ready to make a difference and build strong community connections, join Bromford and be part of a team committed to making a lasting impact!
About us
We are a housing association that owns and provides over 47,000 homes for people who can't access market housing. We have individual relationships with over 112,000 customers, a strong financial position, and plans to build 11,000 homes by 2032. Our 1,900 dedicated colleagues make all this possible.
We believe that nothing is more important than a safe, secure, and affordable home. We exist to provide such homes because we believe everyone deserves a home where they can achieve great things, both for themselves and wider society.
We provide quality, affordable homes and care about the people living in them. We want each customer to achieve their goals—because when people thrive, communities flourish.
Diversity Statement
We are committed to recruiting, developing, and retaining colleagues who reflect the diverse communities we serve. We strive to build an inclusive workplace where all colleagues feel valued, respected, and celebrated for their individuality. We are a proud 'Disability Confident' (Level 2) and Menopause Friendly employer, and we have signed the Armed Forces covenant to support service members.
We encourage applications from all community sections, especially those underrepresented in our workforce, including ethnic minorities, disabled individuals, women, and LGBTQIA+ community members.
Great Place To Work Certification
Bromford has once again been certified as a Great Place To Work (Nov 24 – Nov 25). Our 2024 Trust Index Survey highlighted that 91% of employees feel we have an excellent company culture and are made to feel welcome. We are also proud to be named one of the UK’s Best Workplaces for Women for two consecutive years (2023 and 2024), showing that everyone can thrive at Bromford.
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