Service LeaderStratstoneMercedes, HuddersfieldOTE up to £61,152 with company car, pension, critical illness, life assurance, single health care, 25 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales servicesCan you bring a passion for incredible customer service to a new career as Service Leader/ Manager at Mercedes, Huddersfield?As one of the UK’s leading volume automotive retailers, we’re dedicated to providing a personalised, value service for our customers. We’re looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience. As a Service Leader/ Manager, you’ll manage our Service Department, leading your team and maintaining standards, whilst ensuring our customers drive away happy.What does the role of Service Leader involve?Ensure all warranty and repair work adheres to company standardsManage the Service department’s budgets, accounts and costs, whilst maximising efficiency and profitability via labour sales, parts and materialsReview pricing policies and ensure appropriate legislation is adhered toLead your Service Team, motivating and coaching to over-achieve targets and KPIsMaintain a safe working environment, adhering to health and safety processesEnhance customer service levels to achieve a fantastic CSI score for your departmentWhat qualities do I need to succeed in the Service Leader role?A background in running a successful workshop or parts departmentExperience of working in a fast-paced, target driven environmentImpressive leadership skills, able to motivate a team to work together and exceed targetsStrong business acumen, alongside great knowledge of consumer and vehicle legislationA passion for providing exceptional levels of customer service, and putting smiles on faces!Here at Pendragon, together, we’re unstoppable. Collaboration is at the heart of our culture, and it’s the power of our group coming together that unlocks our potential to transform automotive retail. We thrive in a fast-paced environment where the doors are open, if you have the attitude and drive to walk through them. We’ll empower you with the opportunities to bring out the best in yourself, and in return you’ll support and bring out the best in others. If this sounds like a perfect fit for you, then apply today and join our journey in driving beyond the possible.Pendragon recognises the value that diversity brings to the workforce. This is why we positively welcome applications from all walks of life, backgrounds, and communities. If you have the motivation, skills and talent potential that we are looking for then get in touch. We are an equal opportunities employer.