Student Services Manager
Location: Norwich NR4 7LP
Salary: Points 12:13 of SET Support Staff Salary Scale, FTE: A GBP 28,598 : A GBP 31,022 per annum, Pro rata: A GBP 26,842 : A GBP 29,649, including an allowance for holiday pay
Vacancy Type: Fixed Term, to start Oct 2025 until Aug hours a week, term:time +4 weeks
Closing Date: 12 noon 15 October 2025
The Academy is a dynamic, nurturing learning community with the highest expectations and aspirations for their students and staff. They strive to ensure that every child, irrespective of their starting point, receives an excellent education enabling them to become the best version of themselves. They are committed to ensuring all their students succeed and embrace the opportunities and experiences available to them.
The Academy is part of the Education Trust, working together to build a highly successful community Academy for all their students.
The Role
They are looking for a hard:working, efficient, and enthusiastic person with high standards to be their Student Services Manager on a fixed term contract. Compassion, and the ability to communicate effectively and attention to detail are key for this role. The person appointed will be part of a single point of contact team for students, teachers, parent/carers, and 3rd party stakeholders such as NHS and student support services.
This is a varied post, so the ability to prioritize tasks is essential, together with a can do attitude.
Key Responsibilities
* To be the point of contact for external agencies regarding student meetings for mental health, welfare, and support. Booking meeting rooms and collecting students for these meetings if required.
* To organise food parcels for families in need, liaising with MCKS Charitable Foundation regarding delivery of supplies. Maintaining records of recipients and preparing food parcels for collection.
* To administer the NCC Support scheme vouchers for parents and carers, making sure of the timely delivery of vouchers via Edenred.
* To administer and coordinate free school meals ensuring this information is accurate and complete within the student record system (SIMS)
* To maintain lost property, keeping a record of all outstanding items, and liaising with students and parents for collection, every half term.
* To maintain loan uniform for students, distribute as required, and keep a record of all outstanding loans. Order uniform items as required from SLT.
* To administer their parent comms : School Gateway : responding to texts and answering or forwarding to relevant staff. Corresponding via School Gateway regarding sporting fixtures, Parent Evenings, Trips and Events.
* To set up payments via School Gateway for events, trips, food money owed, charity donation and other requests for payments as required. To monitor and keep records of these and follow up as required.
* EVC : education visits coordinator. Coordinating students trips and visits; liaising with Trip leader, checking that all paperwork is in place, updating EVOLVE and sign off as required.
* To liaise with the NHS and Norfolk Vaccinations team regarding annual vaccinations on site for students and take responsibility for the organisation of these in school.
* To book the school photographer in September each year for Year 7 and Year 10 photographs, supplying student data required. Creating a timetable for the photographer
* To administer and support school events, such as Open Day, Parent Evenings, Sports Day, Awards events, and Year 6 Transition.
* To manage and keep up to date records on the assignment of student lockers, plus the management of lost keys and replacements as required.
* To be the point of contact for students who need replacement timetables, school uniform loans, to call home for parent/carers to drop of lunch or uniform, or to give student temporary food voucher to receive lunch.
* To oversee calls from students to parents at breaktime and lunchtime.
* To support unw