Quality Assistant
Location : Tonypandy, South Wales (CF35 6EQ)
Salary : Circa £30,000 per annum, DOE
Contract : Full-Time | Permanent
Shift Hours : Monday to Friday (8am-4pm)
About the Role
We are seeking a proactive and detail-oriented Quality Assistant to join our Quality team at our facility in Tonypandy!
Working closely with the Quality Manager and Operations teams, you will play a key role in maintaining high product quality standards and supporting the effective operation of the site's Quality Management System. This role is essential in ensuring compliance with internal procedures, customer standards and third-party accreditations.
You will support quality monitoring, audits, documentation management and continuous improvement initiatives, helping to promote a strong culture of food safety and quality across the business.
Key Responsibilities
Quality Systems & Documentation
Update and maintain office procedures and product specifications
Maintain the customer complaint management system
File and manage all QA documentation accurately
Maintain the product traceability system
Support the Quality Management System (QMS) including document control and reviews
Maintain the supplier approval system, including specifications, SAQs and key date tracking
Audits & Compliance
Conduct quality audits including systems, GMP and hygiene audits
Review housekeeping and cleaning activities against customer and third-party standards
Ensure compliance with HSE requirements and third-party standards such as BRCGS
Complete Hazard Tags where required
Non-Conformance & Quality Control
Raise Non-Conformance Reports (NCRs) for internal product issues
Organise and complete sorting of non-conforming goods
Maintain the ON HOLD product log
Provide guidance on product quality requirements to operational teams
Carry out quality testing including absorbency and ATP testing
Monitor shift quality performance and update the production quality visual board
Operational Support
Deputise for shift QA during holidays or absence
Respond to customer quality-related requests
Support delivery of Quality department KPIs
Control and issue new tools and equipment where required
Support continuous improvement initiatives across the site
Quality Culture
Promote a strong food safety and quality culture across the facility
Encourage collaboration and continuous improvement
Maintain excellent housekeeping standards within your area
Embrace technology and process improvements to increase efficiency
About You
We are looking for someone who thrives in a fast-paced manufacturing environment and has a strong attention to detail, with the ability to work collaboratively across departments.
Essential
Experience within a manufacturing environment
Previous experience working within a Quality or QA department
Ability to read and interpret operational documentation and procedures
Strong communication and teamwork skills
Excellent attention to detail
Flexible and adaptable approach to work
Strong time management and organisational skills
Good IT skills including Microsoft Excel, Word and PowerPoint
Desirable
Experience within the food, hygiene or packaging sector
Knowledge of customer or third-party standards such as BRCGS
GCSE level education or equivalent
Why Join Us
This role offers an excellent opportunity to develop your career within a supportive Quality team, working in a fast-moving production environment where quality, compliance and continuous improvement are key priorities.
You will play an important role in maintaining high standards while gaining valuable experience across quality systems, audits and operational quality control.
No agencies please.
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