Business Support Officer
Location: Barnsley
Client: Barnsley Metropolitan Borough Council
Salary: £15.66/hour
Contract Type: Temporary (3 months)
Hours: Monday – Friday (9:00 - 17:00)
Role Overview: Barnsley’s Youth Justice Service (YJS) and BSAFE teams are seeking a dedicated and skilled Business Support Officer (BSO) to support critical frontline services. This role involves minute-taking for complex and often sensitive meetings, accurate data input into case recording systems, and responsive handling of varied administrative tasks. The ideal candidate will have prior experience in a Social Care setting and be comfortable working in an environment that deals with challenging and emotive subject matter, including exploitation, abuse, and serious youth violence.
Key Duties May Include
Handling telephone and face-to-face enquiries, offering advice and signposting in line with legislation and procedures
Managing correspondence and communication, both incoming and outgoing
Supporting statutory meetings, including accurate minute-taking on mobile devices
Organising and coordinating meetings, diaries, and appointments
Conducting research and completing project work to deadlines
Performing financial administration, including placing orders and processing payments
Maintaining various electronic and paper-based recordsKey Responsibilities
Provide efficient, confidential administrative support across service areas
Liaise with internal/external stakeholders to maintain communication links
Ensure information systems are accurate, secure, and appropriately maintained
Contribute to the development of effective business support systems
Analyse data and compile reports for diverse audiences, including senior management
Assist in problem-solving and customer service delivery under pressureWhat They're Looking For
Proven experience working in a business support environment
Experience handling sensitive/confidential information
Experience managing financial data and servicing meetings
Familiarity with public sector operations, especially local governmentSkills & Competencies
Excellent communication and interpersonal skills
Strong problem-solving and analytical ability
High level of accuracy when inputting and handling data
Ability to manage conflicting workloads and meet strict deadlines
Proficiency in Microsoft Office and general ICT systems
Ability to maintain emotional resilience when dealing with sensitive topics
Effective team player with flexibility and adaptabilityOther Requirements
Minimum Level 2 qualification in a relevant field
Commitment to continuous professional development
Understanding of data protection, health & safety, and governance
Willingness to travel as required and work flexibly according to service needs
Demonstrate alignment with the Council’s values and behaviours
If you are interested in the role and would like to contact me for further information on the role you can contact myself on the details below.
At Service Care Solutions we also offer a £250 bonus for referrals! If you think you know someone who would be ideal for this role and they are placed in the job you will then receive £250 at the end of their probationary period.
To apply for this role, or to refer someone else, then please do not hesitate to contact Jack at Service Care Solutions on (phone number removed) or email on (url removed)