Phillips Grant Associates are exclusively supporting a client within the property services sector to recruit for a Head of Operations for one of their key divisions.The position will form an integral link between the business and its clients, ensuring a seamless service is provided.You will have control over a range of internal personnel and the divisional P&L.The business has seen excellent growth recently and this is set to continue as they have brought in new key personnel across the management team within the last 18 months.This recruit is the next senior hire within the company to help support that growth long term.
Key Responsibilities:
Operational Leadership & Service Delivery
Provide senior leadership across all divisional operations
Ensure all works are delivered to agreed SLAs, KPIs, contractual commitments, and quality standards.
Own end-to-end contract mobilisation, from point of sale through to operational go-live.
Implement and maintain consistent quality assurance processes.
Conduct regular operational reviews to identify service risks, trends, and improvement opportunities.
Partner P...