We are looking for an individual to join our Hotel Services Management Team. The individual role will hold a pivotal position in ensuring the provision of safe and effective Hotel Services throughout the Trust Estate, meticulously adhering to the National Standards for Food & Drink, the National Standards of Healthcare Cleanliness, and all relevant national legislation applicable to the service sector.
As the Trust's principal authority for Patient Catering Services, the post holder will take the lead in guiding and managing a dynamic and multidisciplinary team comprised of domestics, cooks, porters, receptionists, and office support staff. Together, this specialised team will deliver exceptional services that enhance the well being of patients and visitors alike across the Trust Estate.
Main duties of the job
* Assist in developing strategic operational plans and policies for safe, cost-effective service delivery.
* Project manage initiatives related to Hotel Services.
* Facilitate effective communication between clinicians, dietitians, and the catering department.
* Collaborate with dietitians to meet nutritional requirements.
* Oversee food production services across all Trust sites.
* Manage Hotel Services budgets for pay and non-pay.
* Implement and monitor food safety and catering policies.
* Ensure efficient patient catering services delivery at all sites.
* Represent the Hotel Services department in meetings and deputise for the Soft FM Operations Manager as needed.
* Develop and analyse performance monitoring for patient catering.
* Provide guidance on Hotel Services to stakeholders to achieve Trust objectives.
* Apply knowledge of management and food service practices, safety regulations, and staff management.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
Qualifications, Education and Training
* Degree in Facilities Management or recognised equivalent
* Certificated Advanced Food Hygiene Qualification
* Advanced Certificated HACCP Qualification
* Certificated Auditing in Practice Qualification
* Detailed knowledge and experience of delivering the National Standards for Healthcare Food and Drink across a range of healthcare environments
* Master's in hospitality management or a master's in business administration
* Training qualification or significant demonstrable experience of the development and implementation of training programmes to large numbers of Facilities staff across multiple sites or bases
Knowledge and Experience
* Knowledge of a range of procedures and practices relating to the management and provision of food services, food safety regulations and staff management
* Experience of managing directly employed staff teams and contractors over multiple sites and coordinate a number of simultaneous activities being undertaken across the estate by the Hotel Services department
* Advanced keyboard skills and ability to use Microsoft Office applications including report writing
* Knowledge and experience of PLACE Inspections/ auditing / ERIC/PAM
* Knowledge and experience of implementing and maintaining the National Standards of Healthcare Cleanliness 2021 across a range of different clinical and non-clinical environments
Skills, Competencies and Personal Qualities
* Ability to commute across the wide footprint of the Trust, and further afield, to attend meetings and events relevant to the role
* Clear and articulate in presentation of information.
* Capable of assessing priorities, planning and managing own and others workload
* Demonstrable experience of presenting, delivering information and training to large numbers of staff and colleagues
* Full understanding of relevant Healthcare Technical Memoranda (HTM's)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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