We are looking for an experienced Duty
Manager to join the team here at St Ermin’s Hotel.
If you want to work for one of the best places in
hospitality, multiply the fun, love and energy we have at our workplace, we
would love to hear from you.
Looking after our people is all that we care about. We are a
London living wage, Workplace Mental health-chartered Employer and consistently
voted as one of the Best Places to Work in Hospitality.
When you join us, you will become a vital member of our
team. You will not only support us in delivering breath-taking hospitality to
our guests but also to create a workplace that becomes a role model to others.
What do you get in Return?
* Great salary and service charge – The more we make, the more you make!
* Fun, Love & Energy – Not just a slogan, it’s just who we are.
* The best staff canteen in London! – Breakfast, Lunch & Dinner.
* Range of benefits including Medicash Health Care Cash Plan (24/7 GP available for you and your household), financial advice, mental health support via MyStrenght, exclusive retail and restaurant discounts, and more.
* Worldwide discounts for you, friends, and family in all the Marriott hotel brands.
* An opportunity to experience and collect great memories that will last with you forever.
As a Duty Manager, you will ensure to deliver warm, gracious, individual service
to every guest following the St. Ermin’s guidelines and procedures as well as
the Marriott standards. Embracing and
displaying the St Ermin’s culture of Fun, Love and Energy.
What will you be doing?
* Responsible for the overall smooth running of the operations.
* Responsible for managing and developing the Reception and Switchboard
team members.
* Drive the team to achieve KPIs set for the department.
* Be the first point of contact for guest feedback and complaints and work
collaboratively with all other departments to ensure guests receive seamless
service throughout their stay.
* Have knowledge about the local area and the hotel’s unique history.
* Duty Manager is expected to carry out any reasonable requests given by
the management.
* Be flexible regarding work schedule, able to
work at nights and cover any other areas such as Switchboard, Reception and
Concierge.
* To be familiar with:
o
the hotel’s Fire Procedures
o
the hotel’s Health & Safety Policy and
Procedures
o
the hotel’s facilities and outlets
o
the hotel’s operation standards and departmental
procedures
Note: This description is not intended to establish a total
definition of the job, but an outline of the duties
To find out more about us, check out our Instagram accounts @sterminshotel and @funloveenergy
You will have to be eligible to work in the UK to be
consider for the role.