Customer and Trading Manager - Nightshift
Salary: From £30,450. Location: Kettering Store, Kettering, NN16 8JY. Contract type: Permanent. Business area: Retail. Requisition ID: 400024106.
Overview
Leading in our stores: Our management teams don’t just run stores - they’re the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it’s product availability, safety standards, or delivering seamless daily operations, they’re hands-on changemakers who make work rewarding for colleagues and elevate the shopping experience for customers.
Responsibilities
* Lead a team overnight to deliver all replenishment activities across the store while prioritising deliveries, organising the warehouse and replenishing shelves.
* Often run a full store operation overnight, being responsible for the full shift and the safety and wellbeing of colleagues in store.
* Ensure standards are excellent come morning so we’re ready to serve our customers.
* Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay are accurate.
Our nightshift managers work full-time hours over 4 nights, plus a £4,500 premium on top of base salary. Our nightshifts typically run from 22:00 until 08:00.
Qualifications
* Comfort with nightshift work and adaptability to the physical and mental demands of these patterns; committed to providing a safe and healthy environment for the team.
* Previous line management experience in a fast-paced, operational environment.
* Resilience to the mental and physical demands of working nights.
* Delivers brilliant customer service and coaches a team to do the same.
* Experience delivering and monitoring KPIs or other performance indicators.
* Ability to manage disciplinaries, performance issues or other employee relations matters.
* Leads operations and is comfortable operating alone in the absence of more senior management.
* Commits to inclusivity in all work practices.
* Proven track record of delivering excellent customer service and coaching others to do the same.
* Experience leading a team in a fast-paced, customer-facing environment with motivation, performance improvement and smooth operations.
* Operational leadership skills and responsibility for store operations in the absence of more senior managers.
* Demonstrated success in meeting or exceeding KPIs (sales, availability, customer satisfaction, colleague engagement).
* Experience managing employee relations issues, including performance and absence management.
* Desirable – Has worked night shifts in a high-volume, operational environment and created a safe, supportive atmosphere for the team during out-of-hours trading.
Benefits
* Discount card – 10% discount off at Sainsbury’s, Argos, Tu and Habitat after four weeks. Increases to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* An annual bonus scheme based on performance.
* Free food and hot drinks provided for colleagues in all stores.
* Generous holiday entitlement, maternity and paternity leave.
* Pension – company match of 4-7.5% of pension contributions.
* Sainsbury’s share scheme – invest at discounted rates.
* Wellbeing support – emotional support, counselling, legal and financial advice.
* Colleague networks – connect with networks to help fulfil potential.
* Cycle to Work scheme – hire a bike and cycling equipment with tax and NI savings.
* Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
An inclusive place to work and shop
We are dedicated to being a truly inclusive retailer where every colleague can achieve their full potential and every customer feels welcome. We offer a range of support and development opportunities to help colleagues grow and succeed, including mentorship, training, and career progression. If you would like to learn more about our commitment to inclusivity, please take a look.
Reasonable adjustments
If you require any reasonable adjustments during the application or interview stages, please let us know and we will endeavour to support you.
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