Title: Customer Service Assistant Manager
Contract Type: 12‑Month FTC, Full Time, 35 hours
Working Pattern: Monday to Friday, shifts from 8:00am to 18:00pm
Salary: £37,573 to £41,541 per annum (Regional salary)
Grade: 8
Reporting Office: Nexus House, Manchester, Trafford
Persona: Agile Worker: 20% of contractual hours to be worked from reporting office/working location (hybrid working)
Closing Date: 28th May 2026
Interviews will be held over MS Teams during the week commencing 8th June
Please note that early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.
Benefits
Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non‑contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more.
About the Role (Impact)
* Leading from the front, setting the standard for excellence and stepping in to support your team when needed.
* Driving performance to meet and exceed KPIs while fostering a culture of accountability and success.
* Acting as a confident and effective coach, inspiring and developing your team to deliver exceptional customer service.
* Promoting collaboration across teams and championing a right‑first‑time approach for every customer interaction.
* Playing a key role in leading change initiatives, ensuring processes are efficient and customer experiences are consistently outstanding.
Qualifications / What You’ll Bring
* Proven experience in coaching and developing individual team members while managing departmental operational objectives.
* Strong communication skills and the ability to inspire collaboration across teams.
* Self‑motivation and resilience, with an innovative, solution‑focused mindset.
* A target‑driven approach, consistently striving to meet and exceed KPIs.
* Flexibility to adapt and support colleagues in a fast‑paced environment.
If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk.
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