Job Overview:
We are looking for a highly organized and self-driven General Administrative Support with a solid background in BPO or call center operations. This role supports clients in a variety of administrative and operational tasks. Your prior BPO experience will be valuable in handling fast-paced workloads, maintaining service excellence, and adapting quickly to client needs.
Key Responsibilities:
* Provide administrative support including email management, calendar scheduling, and data entry.
* Handle customer service-related tasks, such as responding to inquiries via email, chat, or voice.
* Assist in managing CRM tools and tracking customer interactions or sales pipelines.
* Prepare reports, presentations, and basic spreadsheets as needed.
* Support marketing tasks like basic research, content scheduling, or list building.
* Maintain client confidentiality and handle sensitive information with discretion.
* Communicate clearly and professionally with internal teams and external stakeholders.
Qualifications:
* At least 2 years of Virtual Assistant experience, preferably in a fast-paced, client-facing role.
* Minimum 1-2 years BPO/call center experience in customer service, sales, or technical support. is a plus
* Strong written and verbal English communication skills.
* Tech-savvy; able to learn new tools and platforms quickly.
* Experience using G-Suite, MS Office, and project management tools (e.g., Trello, Asana, ClickUp).
* Must be proactive, detail-oriented, and reliable.
Preferred Skills:
* Familiarity with CRM tools and automation platforms
* Background in customer retention, upselling, or lead generation
* Basic knowledge of eCommerce or social media management
* Experience in remote communication and working with international clients
Why Join Us:
* Long-term remote opportunity
* Exposure to diverse industries and clients
* Professional development and training support
* Performance-based growth path
Summary:
This role is perfect for a BPO professional transitioning into a virtual setup. Your customer-first mindset, ability to manage tasks under pressure, and experience in structured environments make you an excellent fit for supporting global clients virtually.