At Bellway we recognise that people are the key to our success and our goal is to provide a rewarding and fulfilling career in line with our values of quality, service and trust. Bellway is working towards becoming a more inclusive employer that values and respects individual differences in the workplace.
There is an exciting opportunity to join Bellway, one of the UK’s largest house builders. Our Northern Home Counties Division are looking to recruit a Senior Sales Advisor to join the Division’s sales team.
The Role
The role of a Senior Sales Advisor is responsible for carrying out all of the sales aspects involved in the day-to-day running of the development, whilst being the first line of support for Sales Advisors and assisting Sales Managers. The role involves achieving or exceeding sales targets as well as effectively progressing reservations through contract exchange and legal completion. This is all whilst ensuring the highest level of service is provided to all customers.
Overall principle accountabilities of the role include
1. Be the first line of support for Sales Advisors, whilst giving assistance to Sales Managers. Assist sales management team and provide cover in the event of any Sales Manager’s holidays/sickness
2. Support the sales management team in training, coaching, mentoring and development of Sales Advisors in all aspects of their role, including working closely with new Sales Advisors to assist/complete their induction process
3. Effectively utilise Bellway’s CRM system, including maintaining accurate records and provide enhanced knowledge and experience of CRM/Sales Monitor to benefit other users of the system
4. Responsible for achieving sales targets, as defined by senior management and the general presentation of the site and ensuring it is maintained to a high standard
5. Liaise with customers, solicitors and financial advisors on a regular basis to ensure timely contract exchange and legal completions and ensure that all relevant knowledge is acquired to be able to give full and accurate information
6. Proactively work with Sales Managers and colleagues to propose ideas to achieve increased sales
7. Guide customers around show homes, stock plots and site to fully demonstrate the product and it’s features and benefits and ensure all site visitors have been made aware of Bellway’s Health and Safety Policy and they are always accompanied by a Bellway representative
8. Liaise with Site Manager to ensure all customer meetings are arranged in a timely manner
9. Assist customers post completion with any repairs or customer issues
The above list of accountabilities is not exclusive or exhaustive. The post holder will be required to undertake any such duties as may be reasonably expected.
Experience, Qualifications and Skills
Experience
10. Experience of working within the housebuilding industry would be beneficial
11. Experience of delivering an excellent customer experience
12. Experience of working with confidential and sensitive information
13. Experience of property sales and marketing process
14. Ability to develop a thorough knowledge of the home buying/conveyancing process
15. Experience of dealing with people in a customer focused environment including home visits
16. Experience of establishing effective working relationships with other property professionals and outside agencies
Qualifications and Training
17. Current full UK driving licence
18. Access to a vehicle for business use as required
Skills and Aptitude
19. Ability to use own initiative to plan, prioritise and organise work in order to meet sales/completion targets
20. Proficient IT skills along with a good working knowledge of Microsoft Office (Word, Excel and outlook) and the ability to adapt to new systems
21. Ability to communicate effectively with customers and have good interpersonal skills
22. Committed to diversity and inclusion
The Role and Working Conditions
23. Predominantly a site-based role but with travel to divisional offices as required
24. Flexible approach with regard to working hours and location, including weekends and occasional evenings as required
In return we can offer you:
25. Competitive salary
26. Competitive annual bonus
27. Contributory pension scheme
28. 25 days holiday, plus bank holidays
29. Access to discounts and benefits portal
30. ShareSave Scheme
31. Cycle to Work Scheme
32. Life assurance
33. Holiday Purchase Scheme
34. Earn and Learn Opportunities
We reserve the right to close this vacancy if a large volume of applications are received.