Position Description
At CGI, we help organisations deliver seamless digital workplace experiences that keep people connected, productive, and supported. As an Onsite End User Compute Engineer, you will play a vital role in providing hands‑on technical support across user devices and workplace technologies, ensuring colleagues and clients receive an outstanding support experience. Working within a collaborative and fast‑paced environment, you’ll take ownership of resolving technical issues, supporting modern workplace solutions, and maintaining operational excellence across critical user services. From delivering face‑to‑face support at a dedicated Tech Bar to enabling smooth device deployments and collaboration technologies, you’ll have the opportunity to make a meaningful impact while continuing to grow your technical expertise within a supportive team culture.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching).
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces. We are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This role is based onsite with our client 5 days a week.
Responsibilities
* Provide onsite technical support for end‑user devices and workplace technologies across assigned locations, acting as a visible and approachable point of contact for users requiring assistance.
* Resolve desktop hardware, software, and connectivity issues efficiently while maintaining a professional and customer‑focused support experience.
* Support incident resolution, fulfil service requests, and ensure devices and collaboration technologies remain operational and compliant with organisational standards.
* Collaborate closely with Service Desk teams and specialist resolver groups to maintain service quality and achieve agreed SLAs.
* Contribute to continuous improvement initiatives, support workplace technology deployments, and create a positive user experience through proactive communication, problem solving, and operational excellence.
* Deliver and configure device provisioning, installations, swaps, and upgrades.
* Troubleshoot and Escalate hardware, software, and connectivity incidents.
* Support and maintain meeting room and collaboration technologies.
* Collaborate and communicate with Service Desk and specialist support teams.
* Monitor and ensure compliance with operational standards and SLAs.
* Document and update incidents, requests, and technical resolutions accurately.
* Contribute and improve user experience and continuous service improvement initiatives.
Required Qualifications
* Strong experience providing onsite desktop and end‑user support within enterprise environments.
* Proven experience in onsite desktop or end‑user computing support roles.
* Strong troubleshooting skills across Windows desktop environments and end‑user devices.
* Experience supporting hardware, software, and peripheral issues.
* Knowledge of device provisioning, installations, and asset management processes.
* Experience supporting collaboration and meeting room technologies.
* Strong customer service and face‑to‑face support capabilities.
* Ability to work independently within service management processes and SLAs.
* Excellent communication, organisational, and problem‑solving skills.
Desirable Qualifications
* Experience working within enterprise or managed service environments.
* Familiarity with ITIL processes and service management tools.
* Knowledge of mobile device support and workplace collaboration platforms.
* Experience supporting secure or regulated environments.
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