Job Introduction
We're excited to offer an incredible opportunity for a passionate and customer-focused Service Advisor to join our prestigious Mercedes-Benz dealership in Boston.
Hours of work are Monday to Friday, 8:00am - 6:00pm ,plus one in four Saturdays, 8:00am - 2:00pm (rota basis)
The basic salary is up to £32,000 with a on-target earnings of up to £35,000.
As the face of our aftersales team, you'll play a key role in delivering an exceptional customer experience, representing one of the world's most iconic automotive brands. This is a fantastic opportunity to build your career in a premium dealership environment where quality and service excellence are at the heart of everything we do.
Role And Responsibilities
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
Liaising with the Workshop, Parts and Sales department to ensure customers vehicles are ready on time.
About You
You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
A well-presented individual with a desire, attitude and character to succeed
Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What We Offer
33 days holiday including bank holidays
Company Pension
Wellness Programme
Sick Pay
Group life insurance
Staff discount on car servicing
Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
Long service and loyalty incentives
Staff referral scheme
In-house, manufacturer & professional qualifications
Free Parking / On-site Parking
Company Events
Why Listers?
Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be so if you are looking for a career within the motor trade, automotive or car dealership sector then please apply today. If you are looking for similar motor trade jobs you can also join our Talent Bank.