Head of Fraud Strategy and Operations
Checkout.com
Company Description
Checkout.com powers billions of online transactions worldwide. With 19 offices across six continents, we help companies like eBay, ASOS, Klarna, Uber Eats and Sony provide friction‑free digital payments. Our culture is fast‑moving, performance‑obsessed and driven by continuous improvement.
Job Description
As the Head of Consumer Risk, you will own and scale our consumer‑facing risk management function. This high‑impact role blends strategic policy definition with operational leadership to protect Checkout.com from fraud while ensuring a seamless user experience.
What You'll Do
* Own the strategy: design, implement and own the end-to‑end consumer risk management framework, covering application fraud, account misuse and payment scams.
* Lead the team: build, direct, mentor and scale a high‑performing team of consumer risk and fraud operators, fostering a culture of excellence.
* Write the rulebook: draft, own and maintain consumer risk and fraud policies and operational procedures, ensuring efficiency and regulatory compliance.
* Optimise our defences: partner with Product and Analytics teams to continuously improve the consumer fraud technology stack.
* Be the expert: serve as the company’s primary subject matter expert on consumer risk matters, providing clear guidance to key stakeholders.
* Drive insights with data: develop and monitor Key Risk Indicators (KRIs) and team performance metrics, using data to inform strategy and deliver actionable insights.
What We're Looking For
* Typically 7‑10+ years of progressive experience in strategic fraud prevention or consumer risk, ideally within FinTech, banking or payments.
* Proven leadership of operational risk or fraud teams, with experience mentoring and managing large, high‑performing groups.
* Deep expertise in digital fraud typologies such as synthetic identity, account takeover, money muling and payment scams.
* Hands‑on experience with modern fraud prevention systems (identity verification, transaction monitoring platforms, behavioural biometrics).
* A builder mentality: experience developing and scaling risk strategies, policies and processes from inception.
* Strong analytical skills, capable of using data to inform strategy, measure performance and drive decisions.
* Excellent communication and stakeholder management, able to translate complex risks to non‑expert audiences.
* Comprehensive understanding of UK financial crime and payments regulatory landscape.
We Bring to Work
We create conditions for high performers to thrive through real ownership, fewer blockers and meaningful impact from day one. Whether you’re ready to grow, make a difference and work with a supportive team, Checkout.com welcomes all backgrounds and identities.
Life at Checkout.com
Our hybrid model offers flexibility with three days per week in the office, supporting collaboration and connection. Learn more about our culture and open roles on our Careers Page. Follow us on LinkedIn and Instagram for insights into daily life.
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