We are looking for a dedicated Customer Support Specialist to join our busy team. We are recognised across the industry for our dedication to inclusivity and five-star customer service (among other awards), you will be joining a Company filled with dedicated and talented professionals working together to achieve our business goals and uphold our exceptional reputation. What does a Customer Support Specialist do? As the first point of contact for our customers, you will be Guardian’s eyes and ears to our ever-increasing customer base while processing and resolving a wide range of customer enquiries. This role is varied and fast-paced, working collaboratively across multiple teams within Guardian to consistently deliver customer service to the highest standard. To be successful in this role, you will be able to identify and understand our customer needs and provide a high-quality service to enhance every customer experience and gain loyalty to our products. Who are we looking for? In our new team member, we are looking for somebody who: has customer service experience, ideally working within a telephone customer service role, however this is not essential is as passionate for upholding high levels of customer service as we are, showcasing the ability to put the customer at the heart of everything you do displays a can-do attitude in their day-to-day work can communicate effectively with both internal and external stakeholders can demonstrate the ability to review interactions and challenge ‘the norm’ in our standard operating procedures to assist the Company as we strive to continually improve our products and customer service. What’s in it for you?: Private Medical Insurance with rewards for yourself with discounted rates for your family members Competitive Company Pension Scheme Opportunities for professional development Access to several employee discounted schemes to suit your lifestyle including but not limited to: Private dental insurance Electric Vehicle Salary Sacrifice Scheme Cycle to Work scheme Comprehensive Europe and Worldwide Travel Insurance Medical Cash Plan Gym memberships Access to 24/7 GP service for you and your family 25 days holiday with the option to purchase more This is an exciting time to be joining us with plenty of opportunity for professional growth we invite you to apply to become part of our award winning team. Should you wish to learn more about the role, or have any questions, please contact our HR Team via hrservicedesk@puntersouthallgroup.com.