Join to apply for the Reception Team Member role at Novotel Hotels
The Novotel London Bridge is located close to the South Bank (SE1 9HH) with Tate Modern, The Shard and St Paul’s Cathedral just around the corner. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
Looking to join a culture of excellence as a Reception Team Member? Join the place where our guests feel at home and our team feels valued and embark on a journey of self-discovery, growth and an exceptional career.
What will I be doing?
* Welcoming all guests as soon as they arrive with care and attention, with a personalised approach
* Proactively anticipating guests needs and looking for suitable solutions
* Conveying the hotel image and promoting company’s loyalty programme LeClub
* Assisting with solving guest feedback and handling it in an efficient and satisfying manner
* Passing knowledge of facilities, services, events offered by the hotel and the surrounding area and actively promoting them
* Carrying out all operations concerning guests arrival and departure in compliance with payment procedures
* Informing guests about formalities, any special conditions relating to their stay and the services available
* Actively contributing to the qualitative and quantitative targets of the department
Qualifications
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Administrative
* Industries: Hospitality
Benefits
* Training and development programmes
* Discount card to be used in Accor hotels worldwide
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
* Employee Advisory Service
* Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc.)
Information on the processing of your personal data
The personal data collected in the context of your application will be kept for a period of up to six months after our last contact, unless you request its deletion by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
We take all necessary precautions to preserve the security, confidentiality and integrity of the personal data we collect and to avoid any misuse of it.
You have the right to exercise, in the circumstances defined by applicable law (in particular, the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018), your rights of access, rectification, deletion and portability in respect of your personal data, as well as the right to request the limitation, or to oppose the processing, of it. These rights may be exercised by writing to the Data Privacy Team at AccorInvest UK, 10 Hammersmith Grove, London W6 7AP, or by sending an e-mail to gdpr_uk@accorinvest.com.
Full information on the processing of candidates\' personal data is available in our Employee Privacy Policy.
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