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At RBH we believe our people are
our biggest assets and understand the value in putting them first. Our approach
to diversity in the workplace, health & wellbeing, sustainability and
individuality sets us apart from our competitors and is one of the reasons we
are rated Top 30 Best Places to Work in Hospitality! We are passionate
about the industry and always on the lookout for new talent to join us on our
journey...
OUR HOTEL
We’re thrilled to be embarking
on an exciting transformation at The Met Hotel in 2025, with a full renovation
set to elevate every aspect of our guest experience. As part of this journey,
we’re seeking a passionate Day Guest Service Manager to take charge of our
daytime operations and deliver exceptional service to our guests.
At The Met, we believe that
extraordinary hotel experiences are made by the people behind them. If you’re
looking for a role where you can grow, develop, and be part of a vibrant,
dynamic team, this is your chance to make a real impact.
This is a unique opportunity to
be at the forefront of shaping the guest experience in our newly refurbished
hotel. If you’re an enthusiastic leader with a passion for hospitality and want
to help lead the future of The Met, we’d love to hear from you!
We don’t just offer a place to stay;
we create unforgettable experiences. As our Guest Service Manager,
you'll be the first point of contact for our guests, setting the stage for a
stay that sparks curiosity and leaves a lasting impression. You’ll lead a team
in delivering service that is vibrant, personal, and unlike any other, ensuring
every guest feels welcomed and valued from the moment they arrive.
From managing smooth check-ins
to anticipating guest needs and creating unforgettable moments, you’ll be the
driving force behind a seamless and exceptional guest experience. This is a
unique opportunity to be at the heart of a dynamic, evolving environment, where
your leadership will help redefine what exceptional service looks like.
Reporting to our Front Office
Manager, you can expect your working day to include:
* Lead the Reception Team: Supervise and inspire the reception
team, ensuring they consistently deliver a welcoming and efficient service for
every guest interaction.
* Guest Check-in & Check-out: Oversee the smooth check-in and
check-out process for guests, ensuring accuracy, a friendly approach, and that
all their needs are met in a timely manner.
* Resolve Guest Queries & Issues: Handle guest concerns,
inquiries, or requests, ensuring they leave the hotel with an exceptional
experience and a desire to return.
* Duty Manager Responsibility: Take on Duty Manager shifts
when required, ensuring the smooth operation of the hotel during the day, from
overseeing guest services to managing any challenges that arise.
* Team Development & Training: Work closely with your team to
provide on-the-job training and mentorship, supporting their growth and
ensuring all operational standards are met.
* Coordinate with Other Departments: Collaborate with housekeeping,
food & beverage, and other departments to ensure guests' needs are met
seamlessly throughout their stay.
* Maintain Hotel Standards: Uphold the hotel's policies and
procedures, ensuring a consistent service level and maintaining operational
excellence throughout your shift.
* Financial & Operational Accuracy: Support the Front Office
Manager in handling financial transactions, ensuring smooth operations and
compliance with hotel standards and accounting principles.
WHAT WE NEED FROM YOU
We hire mostly on
personality & potential but here are a few of our requirements...
To succeed in the
role of Guest Service Manager, you will need the following qualities and
skills:
* Previous experience
in a hotel reception or guest service role (with supervisory experience
preferred).
* Proficiency with
Opera or similar hotel management software is highly advantageous.
* Strong leadership and
communication skills, with the ability to inspire and motivate a team.
* A passion for
creating a positive, memorable guest experience and handling guest requests
efficiently.
* An organised,
proactive mindset with the ability to manage multiple tasks in a fast-paced
environment.
* Experience in
managing guest-facing situations with a focus on problem-solving and
maintaining guest satisfaction.
* The ability to remain
calm under pressure and provide solutions to any challenges that arise.
* Flexibility to work
on weekdays, weekends, and public holidays as required.
WHAT WE OFFER
Why this role?
* Be at the forefront
of the exciting transformation of The Met Hotel Leeds, as we redefine the guest
experience. This is a unique opportunity to contribute to something
extraordinary while advancing your hospitality career.
* Work in a dynamic,
fast-paced environment where creativity, individuality, and ambition are
celebrated and encouraged.
* Competitive salary,
performance incentives, and ample opportunities for growth in a thriving team.
* Play a key role in
crafting the first impression of our guests' stay, ensuring their experience
from check-in to check-out is seamless, memorable, and unlike any other.
You will have access to a
benefits package we believe truly works for our people
* Discounted
hotel room rates for you and your friends & family
* An
additional days leave for your birthday
* Enhanced
Maternity, adoption & shared parental leave
* Course
Sponsorship
* Refer
a Friend scheme (earn £250 for each referral up to 5 referrals)
* Wagestream
- choose how and when you get paid
* Life
Insurance
* Employee
Assistance Programme
* Social
and wellness events and activities all year round
* Free
meals on duty saving you over £1000 per year
And much much more!
EQUAL OPPORTUNITIES
RBH Hospitality Management is an
equal opportunity employer. We believe in hiring a diverse workforce and
sustaining an inclusive, people-first culture. If at any point throughout our
process you require reasonable adjustments, please contact [emailprotected]
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