Job Description
Customer Service and Sales Specialist
Salary: £25,000 + £6,000 Commission
Location: Normanton, site based
Your new role
As a Customer Service and Sales Specialist, you will be responsible for achieving high sales and converting quotes into orders while providing exceptional service to both potential and existing customers. This role focuses on increasing sales of specialised product lines, meeting response times, ensuring profitability, and building lasting business relationships.
1. Attain an agreed KPI quote-to-order conversion rate.
2. Respond to all quotations within 24 hours to meet KPI requirements.
3. Proactively manage and follow up on active quotations directly with customers.
4. Identify opportunities to upsell and cross-sell on each quotation and send them on the same day.
5. Achieve pre-agreed margin targets for each product category.
6. Collaborate with account managers on quotations exceeding £2,500.
7. Maintain comprehensive and up-to-date records in the CRM system.
8. Negotiate with suppliers to secure the best business packages, including pricing, rebates, and payment terms.
9. Monitor product and supplier compliance with company terms and conditions, including EU and UK product certifications.
10. Investigate and resolve vendor and product specification queries as needed.
What you'll need to succeed
* At least 2 years of experience in a similar role is advantageous.
* Proficiency in accurately pricing and maximising profitability while protecting gross profit margins.
* Strong negotiation skills.
* Understanding the full cost implications of sourcing decisions (product, freight, duty, stock holding, handling, returns).
* Proficiency in Microsoft Office (Outlook, Word, Excel).
* Ability to multitask, organise, set priorities, and meet deadlines.
* Adaptability to change.
* Excellent verbal and written communication skills.
* Knowledge of customer base, customer needs, and sales cycle is beneficial.
* Familiarity with products, competitors, and dealer networks is desirable.
What you'll get in return
Details about benefits and opportunities.
What you need to do now
If you're interested in this role, click 'apply now' to send an up-to-date CV or call us now.
If this job isn't quite right but you're looking for a new position, contact us for a confidential career discussion.
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