Join to apply for the Repairs Assistant Administrator role at Smartbox Assistive Technology.
Join us at Smartbox as a Repairs Assistant Administrator! Your Impact.
Responsibilities
* Organise and monitor the collection of devices requiring repair, including for the safe and efficient transportation of all items.
* Organise and monitor the collection of courtesy loan devices, coordinating with the Repair Technician for safe transportation.
* Collect devices from Goods‑In, unbox, and arrange them on designated shelves while maintaining accurate tracking.
* Record all necessary details of received devices in the business system for traceability.
* Prepare completed repairs and courtesy loan devices for safe transit and organise worldwide shipments, maintaining an understanding of non‑GB shipping requirements.
* Prepare faulty Original Manufacturer Equipment (OME) for safe transit and organise worldwide shipments, ensuring compliance with non‑GB shipping requirements.
* Process Repair Request forms into the business system, ensuring accurate and timely resolution of all repair requests.
* Record returned trade‑in devices according to company specifications, ensuring clear and accurate documentation of all transactions.
* Manage the shared inbox, filtering and ensuring all emails are responded to promptly and not overlooked.
* Coordinate the secure storage and compliant disposal of batteries and WEEE in line with applicable regulations.
* Uphold and actively support Smartbox’s Quality Management System (QMS), contributing to continuous quality improvement, regulatory compliance and operational excellence.
* Support the company’s sustainability goals through responsible working practices and consideration of environmental impacts in our day‑to‑day activities.
* Actively support Smartbox’s purpose of empowering people with disabilities through assistive technology, ensuring that all work contributes to improving user experience and accessibility.
* Handle personal and sensitive information in line with company policies, GDPR, HIPAA and data protection regulations.
* Follow all health and safety policies and promote a safe, inclusive, and respectful workplace for team members and customers.
* Maintain high standards of conduct, professionalism, and integrity in all internal and external interactions.
* Perform other duties on an ad‑hoc basis; a proactive attitude is required.
Essential Qualifications/Skills/Experience
* Excellent attention to detail.
* Excellent communication skills.
* Excellent knowledge of Microsoft Office.
* Ability to work both independently and as part of a team.
* Ability to prioritise effectively.
* Ability to adapt to change.
About Smartbox
At Smartbox, we’re proud to be at the forefront of assistive communication technology. Our innovative products are used globally by individuals with diverse needs. Our values – passionate, caring, empowering, achieving together, and enabling change – resonate in everything we do.
Our Inclusive Culture
We believe in giving everyone a voice. Joining Smartbox means joining a diverse team that values collaboration and supports a community that relies on our technology for effective communication.
Our Commitment to Sustainability
At Smartbox, we not only innovate but also prioritise sustainability. We aim to minimise our carbon footprint and promote a greener world through sustainable solutions. By joining us, you’ll contribute to shaping a more inclusive society while actively supporting our sustainability efforts.
Our D&I Commitments
* Recognised as a Disability Confident Employer by the UK Government and Founding Partner of Purple Tuesday.
* Our recruitment practices are inclusive and barrier‑free, with adjustments available during the application process and throughout your career with us.
* We believe in adding to our culture, not just fitting in. Our diverse team combines unique talents to create products that reflect the diversity of our users and customers.
Rewards And Benefits
Discover a world of rewards and benefits tailored to your wellbeing at Smartbox. Beyond a competitive salary and private medical insurance, explore perks like a hybrid working model, wellness benefits, and paid volunteering days.
Ready to Make a Difference
Join us at Smartbox and embark on a fulfilling career where your work truly matters. Apply now and be a part of a team dedicated to creating technology that changes lives.
Agencies
Please respect that at this current time, we wish to try and recruit directly from the market rather than engage support from an agency.
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