Job Description
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting‑edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Associate, Client Service Management II to join our Global Clearing Client Services team. This role is located in Manchester.
Responsibilities
* Serves as a point of contact to clients to resolve moderately complex day‑to‑day issues and direct them to appropriate resources at BNY Mellon.
* Ensures that good client relations are maintained and inquiries are researched and resolved efficiently.
* Participate in the end‑to‑end client service delivery model and reports on client satisfaction.
* Participate in issue resolution of moderately complex day‑to‑day issues and engage internal partners as needed.
* Collect data on the execution of service commitments.
* Build their understanding of client's business.
* Serve as a project member on projects to help clients streamline their operating model across our franchise.
* Engage in a culture of continuous service improvement, including digital adoption.
* Build relationships with business partners.
* May engage in client service activities related to client service or sales support, including assisting in the creation of RFPs, KPIs or client documents by providing required data.
Qualifications
* Bachelor's degree or equivalent combination of education and experience is required.
* Relevant total work experience in an operational area and/or client services preferred.
* Fluency in English and German.
Recent Awards
* America’s Most Innovative Companies, Fortune, 2025
* World’s Most Admired Companies, Fortune 2025
* “Most Just Companies”, Just Capital and CNBC, 2025
Benefits
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay‑for‑performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
EEO Statement
BNY is an Equal Employment Opportunity/Affirmative Action Employer – Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
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