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Overview
The post holder will contribute towards a confidential and efficient reception and administration service, communicating with clients and visitors to the site in person and over the telephone. The post holder should be able to follow instructions, prioritise workload and demonstrate initiative to fulfil the requirements of the post. The receptionist role provides an invaluable service to our premise, supporting all clinical and non-clinical teams, including taking messages, booking appointments, meet and greet responsibilities, and ensuring a safe working environment.
2 part-time positions available:
* 15 hours per week – proposed 3 days per week (days TBC), 5 hours per day (9am–3pm, TBC)
* 10 hours per week – proposed 2 days per week (days TBC), 5 hours per day (9am–3pm, TBC)
Main duties
This job description is generic across the trust and tasks may differ by site.
* Carry out general reception duties, responding to enquiries by telephone and in person from the public and other professionals.
* Receive visitors/officials/contractors on behalf of the Trust and address their requirements as necessary.
* Assist with room bookings and allocation of rooms as required.
* Take and relay messages (verbal and telephone), prioritising as appropriate.
* Liaise with staff at all levels across the Trust.
* Use various clinical systems to support the booking in of patients at clinics/departments.
* Meet and greet and book patients in on arrival.
* Provide confidential administrative support to health professionals, including sending sensitive reports under the direction of the Hotel Services Co-ordinator.
* Data inputting.
Working for our organisation
* Supporting your career development and progression
* Excellent NHS Pension scheme
* Generous maternity, paternity and adoption leave
* Flexible working options
* Up to 27 days annual leave (increasing with service up to 33 days) and the option to purchase additional leave
* Extensive health and wellbeing support and resources
* If you work in our community teams, we pay for travel time between patients
* Lease car if you complete more than 500 business miles per annum, fully insured and maintained (including tyres); mileage paid at lease car rate
* Salary sacrifice car or bikes options available
* Free car parking at all trust sites
* Free flu vaccinations every year
* Citizens Advice support linked with a Hardship Fund for one-off additional support up to £250 (if criteria are met)
Detailed Job Description and Main Responsibilities
To learn more about this varied role please see the full job description and person specification.
Please be aware that the use of artificial intelligence (AI) in completing application forms will be monitored to ensure fairness and transparency. If you have used AI you must state this in your application.
Please note we may close this vacancy early if we receive a high volume of applications.
Person specification
Qualifications & Training
Essential criteria
* IT skills to RSA 2 level
* Educated to NVQ 2 level in office procedures (or working towards) or equivalent experience
* Good communication skills
Experience
Essential criteria
* Previous administrative and clerical experience
* Word processing and data input experience
* Ability to liaise at all levels
* Customer interface experience
* Problem solving experience
* Computer literate
Desirable criteria
* Experience of working in the NHS
Skills, knowledge & abilities
* Effective written and oral communicator
* Excellent telephone manner
* Enthusiastic, flexible, polite, confident and able to use initiative and work under pressure
* Excellent organisational skill
* Flexible hours to ensure continuity of reception function
* Ability to work within a team and without supervision
* Ability to focus on multiple issues simultaneously
Desirable criteria
* Understanding of NHS
* Excellent keyboard skills
Seniority level
* Entry level
Employment type
* Part-time
Job function
* Administrative
* Industries: Hospitals and Health Care
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