As a Receptionist, you'll be the face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. While organizing all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel. We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace are valued, so it's our role to keep you at the top of your game as a Hospitality professional! Our "GROWonline" learning portal ensures you develop the knowledge and skills you need, along with regular coaching and training from your manager. Our regular Learning Bites, "Come Join Us Guest Care" training, and Wellness webinars all help your progress with us. With support on tap, top-notch practical training, and clear progression, you'll be on track for a brilliant future in Hospitality!
Key Responsibilities:
* Be passionate to make a difference and eager to bring new ideas to the table.
* Be courteous to guests and colleagues at all times.
* Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city.
* Have top-notch organizational skills.
* Be dependable and a reassuring influence for guests.
Benefits:
* Special rates on Leonardo Hotel rooms across the UK & Europe.
* Company-wide recognition scheme: earn vouchers for being your fabulous self.
* Meals at work.
* Talent referral scheme: earn a bonus for recommending a friend to join us.
* Regular celebrations such as Thank You Week and Employee Awards Celebration.
* Access to the Company Pension Scheme, Life Assurance, and Wellbeing Support.
* Ongoing job-related training programs with clear paths for progression.
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