Vertical Advantage has recently partnered with well well-known, highly respected, worldwide FMCG Company who are is seeking a highly organised and proactive Export Logistics coordinator to join our Logistics team supporting the EMEA and LatAm regions. As the first point of contact for over 70 international distributors and partners, you will ensure the seamless order and delivery service expected from a premium brand.
This role will see you managing the end-to-end Export logistics and be responsible for developing and implementing new processes with our logistics partners; leading meetings, analysing performance, and reporting on a monthly basis to enable us to meet demand and consistently provide world-class customer service.
Key Responsibilities
Manage the full customer order process, from order capture through to fulfilment, invoicing, returns, and reporting.
Act as the primary contact for all international customer order queries.
Use ERP and TMS systems to manage stock, warehouse schedules, and transport requirements.
Collaborate with production planning to ensure timely order production and delivery.
Build strong relationships with outsourced manufacturing sites, warehouses, and transport partners.
Partner with regional area managers and the global demand team to understand local market needs, flag risks, and identify opportunities for growth.
Oversee day-to-day relationships with hauliers and freight forwarders, resolving customer service issues and driving preventative improvements.
Monitor supplier KPIs and work with partners to ensure consistent, high-quality service levels.
Collaborate with internal stakeholders to review customer requirements and identify supply chain efficiencies.
Lead logistics partner meetings, analyse performance, and produce monthly reports.
About You (Ideal Candidate)
At least 2 years’ experience in customer service, logistics, or transport planning.
Strong Excel skills and prior experience with order management systems.
Excellent communication skills, with the ability to adapt across all levels of stakeholders — from factory teams to directors.
Highly detail-oriented, organised, and proactive in problem-solving