Salary Range: £23,742.00 - £24,215.00 We are committed to equality, diversity and inclusion, creating a community where colleagues feel respected and valued. We aim to reflect the diversity of our students and communities, and to strengthen our university through collaboration and diverse perspectives, across all roles at the University. This job description is currently not available to view while we review and update content on Workday. If you need access to the current version, please submit a request to the People Services Team through the Support Portal. If you need to discuss the job description due to updates to the role or for recruitment purposes, please make this clear on your request and a member of the team will be in touch. Thank you for your patience during this update Are you passionate about delivering outstanding customer service? Do you enjoy working in a vibrant, fast-paced environment where no two days are the same? We are recruiting for 3 Receptionists who are engaging, friendly, and proactive to join our team at the region’s premium sport and fitness facilities. We are a team committed to helping people join in, belong and grow, and we play a key role in supporting an excellent student experience and the wellbeing of our University community. The Role You’ll be the welcoming face of our service, and will: Deliver outstanding customer service in person, over the phone, by email and via social media Support new and existing members with general enquiries Process payments, memberships and facility bookings Monitor facility access and hire out equipment Carry out general administration including filing, mail handling, using photocopiers, updating noticeboards and maintaining accurate records Promote offers and contribute to a positive, energetic customer experience Work closely with colleagues and Duty Managers to ensure smooth daily operations What We’re Looking For We’d love to hear from you if you can bring: A friendly, customer-focused approach Confidence communicating with a wide range of people Accuracy and attention to detail when handling payments and administering memberships Willingness to learn processes and follow established procedures A positive, team-spirited attitude Upholds health & safety standards A copy of the full job description can be found here. Working Pattern This is a part time role with salary pro-rated in line with part time hours. You will work 18.25 hours per week on a regular five-week rota, with shifts falling anytime between: Weekdays: 6:30am – 22:30pm Weekends: 8:30am – 19:30pm You may also be required to work during public holidays. Applications close at 00:01am of the closing date listed. Please ensure that your CV and cover letter are submitted before this deadline, as late applications will not be considered. For an informal discussion about the role, please contact Andy Willingham, Assistant Facility Manager and Reception Team Leader: A.Willingham@hull.ac.uk