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Technical Operations Lead - Cyber Security, Leicester
Client: Milestone Technologies, Inc.
Location: Leicester, UK
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 22.08.2025
Expiry Date: 06.10.2025
Job Description:
Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture. With over 25 years of experience, we support enterprise clients that are growing ahead of the market. Our expertise spans Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Our culture promotes collaboration, inclusion, and empowerment.
Our professionals deliver services based on best practices and continuous service improvement, leveraging our knowledge base to deliver value and transformational benefits. With more than 3,000 employees serving over 200 companies worldwide, our mission is to revolutionize the deployment of IT.
Job Overview
We seek a highly skilled Technical Operations Lead for our Cybersecurity Investigations team. This role manages technical operations, ensuring the security and integrity of digital assets through proactive and reactive cybersecurity measures. The successful candidate will lead a team and collaborate with global leads and client partners to deliver services in the UK timezone.
This is a 100% remote role based in the UK, with flexible hours to support global operations. The role reports to our US-based Service Delivery team and works closely with clients in the UK and US.
Key Responsibilities
* Lead and mentor cybersecurity professionals, fostering a collaborative and high-performing environment.
* Develop team capabilities through training and quality assurance activities.
* Oversee daily technical operations, ensuring compliance with client security protocols.
* Manage incident response and forensic investigations, suggesting process improvements.
* Lead global initiatives, process development, change management, and reporting.
* Stay updated on investigation techniques and ensure team skills are current.
* Serve as the technical liaison between clients and internal teams, preparing reports and presentations.
* Monitor scheduling, attendance, and compliance with applicable laws.
* Address performance and morale issues with management support.
Required Skills and Qualifications
* Bachelor’s degree in Computer Science, IT, Cybersecurity, or related field.
* Cybersecurity certification (e.g., CISSP, CISM).
* At least 10 years of cybersecurity operations experience.
* At least 5 years of investigator experience in a global enterprise environment.
* Proven leadership of technical teams.
* Strong understanding of cybersecurity frameworks (NIST, ISO/IEC 27001, IAM).
* Experience with cybersecurity tools (SIEM, SOAR, SAS, Sandboxes, EDR, cloud tech).
* Knowledge of access control, cloud technologies, data retention, and encryption.
* Excellent problem-solving and communication skills.
* Experience presenting to clients and cross-functional teams.
* Ability to work under pressure.
* Preferred: participation in cybersecurity communities, knowledge of programming, forensic investigation experience.
Compensation
Compensation depends on experience, skills, certifications, and location.
Our Commitment to Diversity & Inclusion
We aim to create a workplace reflecting the communities we serve, fostering empowerment, equity, and belonging. We provide equal employment opportunities and accommodations for disabled applicants and employees. We value diverse backgrounds, cultures, and perspectives.
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