Customer Experience Specialist - Edinburgh
Join to apply for the Customer Experience Specialist - Edinburgh role at LAGOFIRE SRL
Customer Experience Specialist - Edinburgh
1 day ago Be among the first 25 applicants
Join to apply for the Customer Experience Specialist - Edinburgh role at LAGOFIRE SRL
Description
Are you passionate about helping others and making a difference? Do you want a job changing people's lives?
Then join our team to embark on an exciting career as our Customer Experience Specialist! We offer a unique working environment where we empower our staff to make decisions for customers, with no scripted calls. Our team continuously seeks to improve customer and employee experiences by embracing new ideas.
You will be rewarded with a salary of £33,214.30 and access to our Continued Professional Development program to help you grow within the company.
The role involves working a 39-hour week, Monday to Friday, between 8:30 am - 6:15 pm, with 1 in 4 Saturdays from 9 am - 1 pm. We also offer hybrid working, allowing up to 2 days per week remote work.
Our office amenities include free parking, free barista coffee, a subsidized restaurant, free fruit, and healthy snacks daily.
Qualifications
We're looking for someone who is:
* An achiever: Motivated to excel and own calls through to resolution.
* A communicator: A natural listener who can build effective relationships.
* An influencer: Able to establish trust and share knowledge effectively.
* A thriver in a fast-paced environment: Handling sensitive calls with empathy and resilience.
Experience in any Customer Service role is preferred.
The Process
1. Online Application: Submit your CV.
2. Assessment: Complete online tasks (30-45 mins) with personalized feedback.
3. Phone Interview: Discuss start date, location, and training.
4. Assessment Centre: Participate in various activities to showcase your skills.
5. Offer: Receive a hiring decision.
Benefits
We provide a range of benefits including bonuses, pension, life assurance, employee discounts, electric/hybrid car schemes, health insurance, and more. We promote diversity and inclusion, offering flexible and part-time options, with accessible facilities and a supportive culture.
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