Overview
Workshop Controller
At Solus, accurate assessment underpins everything we do. As we continue to invest in our future and strengthen our repair capability, we’re looking for an experienced Workshop Controller who combines technical expertise with a strong customer and quality focus. This role is suited to a confident individual who takes ownership, works collaboratively with others and understands the importance of getting things right first time for customers, technicians and the wider business.
Responsibilities
What you'll be doing:
* The management and coordination of productive staff to ensure effective repairs to meet volume, sales, cost and customer quality targets.
* Ensuring all procedural and BS10125 regulations are adhered to.
* Managing and improving on customer satisfaction targets.
* Achieving and maintaining best practice and lean activities as instructed by business strategy.
* Achieving budget sales and cost targets on a weekly, monthly and annual basis.
* Ensuring all health and safety policies and procedures are followed, with staff using safe working practices and monitoring correct use and storage of PPE.
* Planning departmental and site productivity through holiday planning, workshop loading, scheduling, and performance management of productive staff.
* Applying standard operating procedures according to policy standards.
* Conducting regular 1‑to‑1 and quarterly reviews promptly and applying ratings correctly.
Qualifications
This is a permanent role reporting to the Production Manager.
We would like you to have had previous experience in a similar role with the following skills:
* Experience of high‑volume accident repair management and scheduling.
* Experience of BS10125 regulations.
* Experience of Thatcham repair methods.
Benefits
* Competitive salary based on location, skills, experience and qualifications.
* Bonus opportunity tied to your performance and the overall success of Solus.
* Company pension scheme with employer contributions.
* 33 days holiday (including bank holidays), with the option to buy or sell up to 5 days.
* Up to 40% discount on Aviva products and other retailer discounts.
* Share in Aviva's success through the Aviva Save As You Earn scheme.
* Supportive policies including parental and carer's leave.
* Wellbeing focus with tools like Group Income Protection and 24/7 GP access.
EEO Statement
At Solus, we value inclusivity and welcome all applicants. If you're excited but don't tick every box, we encourage you to apply—you may just be the right fit. We guarantee an interview for disabled applicants meeting the minimum criteria—just let us know after applying.
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