2nd Line Support Engineer Teddington Up to £40k MSP Experience essential Are you a problem-solver with a passion for technology and keen to get involved in project work? Our client is on the hunt for a skilled 2nd Line Support Engineer to join their growing IT support team in Teddington. If you’ve got solid MSP experience, thrive in fast-paced environments, and want to work hands-on with the latest Microsoft cloud technologies - this could be your next big move. In this role, you’ll be the go to expert for a diverse client base across multiple sectors. You’ll handle complex support requests, keep systems running at peak performance, and play a key role in delivering secure, efficient, and scalable IT solutions. Key Responsibilities: * Deliver 2nd line technical support across multiple devices, platforms, and services. * Troubleshoot and resolve issues involving networking, hardware, software, and infrastructure. * Manage and resolve support tickets within SLAs. * Administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive). * Support Google Workspace environments. * Manage Azure AD: user admin, conditional access, group policies. * Deploy and maintain devices with Microsoft Intune (Windows, macOS, iOS, Android). * Monitor and respond to security alerts via Microsoft Defender and other tools. * Maintain asset records, device compliance, and endpoint health. * Provide both remote and in-person support. * Contribute to process improvements and infrastructure upgrades. Key Requirements: * Proven MSP environment experience (non-negotiable). * Strong knowledge of: * Microsoft 365 admin & support * Azure Active Directory * Microsoft Intune / Endpoint Manager * Microsoft Defender security suite * Hands-on experience with Windows, macOS, Android, and iOS support. * Solid troubleshooting skills across networks, infrastructure, and applications. * Firewall monitoring and security event handling experience. * Confident supporting both remote and on-site users. * Hardware builds and deployments. Desireable but not essential: * Microsoft certifications (MS-100, AZ-104, MD-102). * Google Workspace expertise. * Experience with Autopilot and device provisioning. * PowerShell scripting skills. Perks & Benefits: * Private healthcare schemes. * Career development with funded certifications. * Supportive, collaborative team culture. * Regular social events