The Fragrance Shop - Assistant Manager Established in 1994, The Fragrance Shop (TFS) is known for its passionate and innovative nature within the fragrance industry and we are the largest, Independent fragrance retailer. Our aim is to create mainstream and luxury fragrance, which is affordable and accessible for all, in over 200 stores nationwide and online. The Fragrance Shop are now on the lookout for a passionate, ambitious and experienced Assistant Manager to join the team and support with the day to day store management at our store in Bluewater (24 hours). To manage a store to achieve the Company objectives by providing excellent customer service to maximize sales and establish efficient methods of operation to maximize profitability. The role will include leading customer service focus by playing a hands-on role. Role Overview: Responsible for helping the Store Manager manage the store by providing excellent customer service whilst ensuring sales are maximised at every opportunity and establishing efficient methods of operation. This position is hands-on and will play a pivotal part in staff training and development. Responsibilities: Help to manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service Take a lead role in resolving customer questions and queries Following guidelines, ensure that all products are presented/displayed to their best advantage Ensure that all products are correctly coded, priced and accurate POS is used Actively promote the company and role in the local marketplace Continue to develop self and role by studying relevant training materials and store information About The Applicant: Essential: Educated to GCSE level or equivalent, Experience in a supervisory/managerial capacity Leadership Skills Communication Skills Interpersonal Skills Organisation Skills Self-motivated Commercial awareness Desirable: Business related qualification Previous retail experience as a Store Manager Visual merchandising knowledge Required Skills: Customer service focused Adaptable with a ‘can do’ attitude Strong communication and interpersonal skills Benefits Competitive Salary Merchandise discount Exciting store incentives Industry leading training and development programmes Progression Pathways This role is contracted to 24 hours per week but must be available to flex up