Temporary Administrative Officer - HM Courts & Tribunals Service (HMCTS)
Location: Local HMCTS Office (with occasional ad‑hoc travel to nearby sites)
Contract Type: Temporary
Working Pattern: Full-time
Pay: 12.36 (13.25 After 12 weeks)
Start Date: ASAP
Department: Operational Delivery Profession
⭐ Key Information at a Glance
* Role Type: Temporary Administrative Officer
* Environment: Fast-paced, customer‑facing, operational court setting
* Key Focus: Administration, case progression, customer service, operations support
* Skills Needed: Strong admin experience, excellent communication, accuracy, IT competency
* Requirements: 5 GCSEs A*-C (or equivalent) OR administrative experience
* Teamwork: Work as part of a flexible team, contributing to continuous improvement
About the Role
Administrative Officers play a vital part in ensuring HMCTS operates smoothly and efficiently. You will help progress cases through the court or tribunal system, support hearings, and deliver high‑quality customer service to members of the public, judiciary and legal professionals.
This is a varied role where no two days are the same. You'll work within established processes while contributing to continuous improvement through Lean principles and problem‑solving techniques.
Although you'll have a main base, occasional travel to nearby HMCTS locations may be required.
Key Responsibilities
General Administration
* Prepare papers and files for courts, tribunals, hearings and meetings
* Produce official court or tribunal documents
* Manage photocopying, filing, post handling and data entry
* Create and maintain accurate records on internal systems
* Support room bookings, training sessions and meetings
Drafting & Correspondence
* Draft standard letters, emails, minutes, reports and notes following guidelines
⚖️ Operational Support
* Clerk civil and family courts/tribunals, ensuring all papers are correct and complete
* Assist court users and support listing/rota management
* Schedule parties, serve documents, manage warrants, take payments (chip & pin)
* Provide counter, telephone and written customer service
* Participate in problem-solving meetings (TIB) and contribute to improvement projects
* Carry out occasional additional duties such as Jury Bailiff, L&D coordinator or H&S roles
Casework Processing
* Process court orders, claims, fines, fees and legal aid
* Accurately result cases based on court files
* Meet throughput and accuracy targets
Checking & Verification
* Review documents, records, statistics and accounts against standards and regulations
* Ensure compliance and quality
* Validate work completed by colleagues where required
Information & Calculations
* Prepare returns, statistical reports, statements and bundles
* Perform basic financial checks and updates
* Manage small financial responsibilities (e.g., invoices, cash handling)
* Calculate juror numbers and manage efficiency
Customer & Stakeholder Communication
* Liaise with judiciary, magistrates, legal professionals and external agencies
* Provide guidance on court procedures and form completion
* Deliver a polite, prompt and accurate service to all court users
Skills & Qualifications
* 5 GCSEs (A*-C) including English & Maths or NVQ Level 2 Business Admin
* OR equivalent administrative experience
* Strong IT skills (data entry, MS Office)
* Excellent communication and customer service
* High attention to detail
* Ability to follow structured processes while using initiative
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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