Job Title: 2nd / 3rd Line Support EngineerLocation: Near Richmond, London (On-site)Salary: £38,000-£45,000 per annum
Overview
We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands‑on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology.
Key Responsibilities
* Provide 2nd/3rd line support across Microsoft, cloud, and network environments
* Support and maintain Microsoft 365, SharePoint, and endpoint management solutions
* Assist with cloud administration, updates, and system improvements
* Coordinate workloads across engineers and support day‑to‑day service delivery
* Build strong client relationships and deliver excellent customer service
Skills & Experience
* Experience in a 2nd line role within an MSP
* Strong knowledge of Microsoft 365, Windows environments, and basic networking
* Exposure to firewalls (FortiGate desirable) and MDM solutions
* O365 conditional access and SharePoint setup
* PowerBI knowledge advantageous
* Good communication and organisational skills
#J-18808-Ljbffr