At Ottolenghi, we’re celebrated for our vibrant, high-quality dishes, warm hospitality, and unforgettable dining experiences. We’re looking for a General Manager to lead our Hampstead venue, shaping every aspect of the guest journey and ensuring our team delivers the signature Ottolenghi experience.
Role & Responsibilities
* Lead a passionate front-of-house and back-of-house team, fostering a collaborative, supportive, and inspiring culture.
* Ensure every guest enjoys warm, seamless hospitality from the moment they arrive to the last detail of their visit.
* Oversee daily operations, maintaining Ottolenghi’s high standards across service, presentation, and ambience.
* Drive financial success through budgeting, cost control, and strategic sales growth.
* Collaborate on seasonal menus, product launches, and campaigns to ensure every detail aligns with the brand.
* Manage recruitment, onboarding, and ongoing training, nurturing your team’s development and growth.
* Monitor and continuously improve processes, including table planning, service flow, and health & safety compliance.
The ideal candidate
* Proven experience as a General Manager or senior leadership role in a premium hospitality environment.
* A genuine passion for hospitality and creating exceptional guest experiences.
* Strong financial acumen, with experience in budgeting, cost control, and revenue management.
* Excellent leadership and communication skills, with the ability to inspire, mentor, and empower a team.
* A deep appreciation for Ottolenghi’s menu and ethos, and the ability to share this with both staff and guests.
* Impeccable attention to detail and a commitment to operational excellence.
What’s in it for you?
* Lead one of London’s most exciting dining destinations, shaping both team culture and guest experience.
* Career development opportunities within the Ottolenghi group.
* A collaborative and creative environment where your ideas are valued.
* Comprehensive health benefits to support your well-being.
* Staff meals prepared with the same care as our guest offerings.
* Enhanced Parental Pay after two years’ service for Maternity, Adoption, Surrogacy, Primary Care Giver, and Paternity.
* A special birthday treat to celebrate your day.
* Exclusive workshops and demos, including cooking, food, wine, and cocktail sessions in the Ottolenghi Test Kitchen.
* Discounts across all Ottolenghi restaurants and shops, and access to wellness programs and mental health support.
If you’re an experienced General Manager ready to take the next step in your career and lead a passionate, high-performing team, we’d love to hear from you!
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