Salary: £45,000 - 70,000 per year Requirements: IT qualification (HND/Degree) Genuine interest in securing an IT role Excellent customer service skills Full and clean driving licence Responsibilities: Serve as the initial contact point for technical support requests through the ticketing system, phone, email, and in-person. Ensure excellent customer service by providing clear, supportive communication to users with different levels of technical understanding. Deliver first-level support for hardware and software issues. Perform routine system administration duties to assist with IT operations. Escalate complex issues to the appropriate support teams when necessary. Build technical expertise to efficiently troubleshoot and resolve common IT challenges. Technologies: Hardware Support More: We are FT Recruitment, proudly supporting one of our national clients in adding a Helpdesk Analyst to their team. This role is critical in delivering excellent customer service to our internal users while supporting and developing the businesss IT infrastructure. We offer a collaborative work environment and opportunities for professional growth. Join us to be part of a dedicated team that values your skills and contributions. last updated 12 week of 2026