Set around the spectacular building of Charters Towers, our retirement community in East Grinstead, West Sussex, Charters Village doesn't just look great; it has fantastic facilities and plenty of friendly faces to ensure residents feel right at home. We are seeking a skilled and dedicated Facilities Manager to oversee property, grounds, and housekeeping services, helping keep the village safe, clean, and welcoming for everyone.
In this hands-on, part-time role, you will work closely with the Village Management Team to maintain high standards of service, compliance, and resident experience. You'll lead a small team of Estates Operatives and contractors to ensure buildings, equipment, and grounds are well-maintained, while fostering a supportive community where residents can thrive.
Key Responsibilities
Customer & Community Focus
* Act as a trusted point of contact for residents, promoting a friendly, responsive, and inclusive service culture
* Welcome new residents and guide them through facilities and maintenance processes
* Engage with the Residents' Association and committees, actively listening and responding to feedback
* Promote value-added services that enhance the resident experience
Property, Grounds & Housekeeping Management
* Oversee maintenance of buildings, mechanical and electrical systems, communal areas, and landscaped grounds
* Ensure high-quality housekeeping and laundry services
* Lead planned preventative maintenance (PPM), procurement, and contractor management within budget
* Maintain safety and communication systems, including fire alarms and emergency calls
Health & Safety Compliance
* Ensure full compliance with Health and Safety legislation, including fire, legionella, water safety, and building regulations
* Conduct audits and risk assessments, implementing corrective actions as needed
* Serve as the village's health and safety lead, fostering a safety-first culture
Team Leadership & Development
* Recruit, train, and support Estates Operatives and manage external contractors
* Plan staffing rotas and team meetings, monitor performance, and support career development
* Build a collaborative, inclusive, and values-driven team environment
Operational & Financial Management
* Contribute to budgeting and cost control for estates-related services
* Maintain accurate records, oversee procurement, and track contractor performance
* Support timely preparation of homes for resale or rental, minimising voids and maximising value
The Ideal Candidate
Essential:
* Level 2 or above qualification in Facilities Management or equivalent
* 3+ years' experience managing estates, buildings, or residential facilities (e.g. retirement community, hospital, school, housing estate)
* IOSH Managing Safely and Legionella awareness certification
* Practical knowledge of fire, water, and building safety regulations
* Skilled in managing PPM programmes, budgets, and contractor relationships
* Strong IT and systems capability (Office 365 and facilities software platforms)
* Clear communicator with a people-first, solution-oriented approach
Desirable:
* NEBOSH or Fire Safety Level 2 certification
* Working knowledge of plumbing, electrical, or building trades
Benefits
* Medicash health plan (after 3 months)
* Birthday leave
* Pension scheme & life assurance
* Access to discounted gift cards and wellbeing perks
* Supportive, community-focused working environment
* Opportunities for professional development and advancement
Our Values
At Charters Village, our culture is shaped by values that we live every day: Age Well, Community, Keep Improving, Invest Wisely, Planet Positive, One Team
If you're ready to lead facilities with heart, purpose, and excellence, join us at Charters Village and make a meaningful impact in the lives of our residents - all in a flexible, part-time role.