JobTitle:TechnicalFreightSupportSpecialist(Customs&FreightForwardingExperienceRequired) Location: Ashford,Middlesex-Hybrid Type: Full-Time Salary :£35kDOE&NegplusexcellentBenefits&hybridworking Client/RoleOverview OurclientisaleadingproviderofcustomsclearancesoftwareandservicesintheUK,assistingfreightforwarders,customsagents,andlogisticscompaniesstreamlineimportandexportprocessesbyensuringsmoothintegrationwithHMRCsystemsandfacilitatingefficient,complianttradeoperations. TheServiceDeskisrecognisedforprovidingindustry-leadingsupportforawellknownFreightSoftwaresystem,amatureclient/serverapplicationinservicesince2011.Havingsuccessfullynavigatedusersthroughextensivefunctionalenhancementsandcriticallegislativeupdates,including CDS and NCTS. Duetocurrentexpansionthiswillbeanewkeyroleandexcitingtimestojoinandsupportthegrowingproductrangeandassistinbuildingacutting-edge,web-basedfront-endfromthegroundup. Theperson Weareseekinga TechnicalFreightSupportSpecialist withastrongbackgroundin customsdeclarationsand/orfreightforwarding tojoinourServiceDesk.Thisisauniqueopportunityforsomeonewithindustry-specificknowledgewhoislookingtotransitionintoorgrowwithinthefieldofsoftwareandapplicationsupport.Thispersonmustbeanenthusiastic,self-startingproblemsolverwiththeabilitytolearnnewtechnologiesquickly.Theidealcandidatewillbeacommunicativeteamplayerwithawelcomingandengagingdemeanour. Requiredexperience Thecandidateshouldhavethefollowingexperience: In-depthknowledgeofUKcustomsdeclarationsand/orfreightforwarding. ExperienceofcompletingImport&Exportentries Excellentcommunicationskills(bothverbalandwritten)withtheabilitytoworkbothindependentlyandaspartofteam. Haveagreatpersonality;youwillbeexpectedtoworkcloselywiththeteam,continuouslylearn,andactivelyshareknowledgewithothers. Haveaproblem-solvingmindset,goodproblemanalysisandakeeneyefordetail Abilitytocopeunderpressureandmeetdeadlines Youmustalsobeenthusiasticandbewillingtoacceptnewchallenges. Excellentcustomerserviceskills/commercialawareness Nicetohaves Candidateswiththefollowingwillhaveanadvantage: KnowledgeofSequoiaSoftware Previousexperienceinacustomerservice/servicedeskrole. BefamiliarwithWindows,WindowsapplicationsandMicrosoftOfficeproducts. Wevaluetherightmindsetoverperfectexperienceifyoubringindustryknowledgeandapassionforgreatcustomerservice,wellhelpyoubuildtherest. WhyJoinUs? Bepartofacollaborativeandsupportiveteam. ReceivetailoredtraininginServiceDeskmethodologiesandpractices. Makearealimpactonsystemscriticaltologisticsandtrade. Morebenefits-25daysholidays(increasingto30)plusbankholidays,companypension,privatehealthcare,employeediscountschemeandgrouplifeassurance. Hybridworking2daysperweekWFH.