Overview
The Corporate Complaints team are looking for a Complaints Coordinator to join their team. This is a full time, permanent position.
Responsibilities
* Assist the Corporate Complaints in the development and implementation of specific work and projects relating to the Trust’s Complaints Strategy.
* Manage a case file of complaints investigations, liaising with the relevant care group to ensure that the response is provided in a timely manner.
* Work collaboratively with departments within the Trust to support good management of the complaint investigation process.
* Keep in regular contact with a complainant to advise and support through the complaints process.
Qualifications
* Educated to degree level or equivalent or demonstrable relevant experience.
* Experience of advising and liaising with staff at all levels of an organisation.
* Recent evidence of involvement in complaints handling and management is advantageous.
* Excellent written and verbal communication skills, with good understanding of confidentiality and data protection.
Employer information
Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital. We are part of NHS University Hospitals of Liverpool Group.
For roles at Liverpool Women’s, visit their careers page. For further details / informal visits contact: Name: Carly McGrath, Job title: Patient Advice and Complaints Team Manager, Email: carly.mcgrath1@liverpoolft.nhs.uk, Telephone: 07773054765
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