Job Description
We are currently seeking an Account Manager to join our Logistics Operation at our Corby based site.
You will be responsible for providing excellent client service across all business streams, whilst proposing cost saving and business improvement initiatives and best practice.
This is a full time, permanent position working Monday to Friday 9am to 5pm. We’re offering a competitive salary and the opportunity to work with a market leader.
Duties as follows:
Reporting:
1. Dashboard - check, update and commentary
2. Daily Status Reports
3. Weekly & Period client reporting - monitoring if checked and published on time
4. Internal corporate reporting
Commercials:
5. Weekly Budget Report and Activity Reporting
6. Period Invoices (creation, issue and payments)
7. Period Finance Pack & Presentation
8. Cost Per Item analysis and update
9. Budget for new financial year
10. KPIs - yearly review / service variation and weekly / period monitoring + reporting
Administrative & Operational Processes:
11. Monitoring inbound process and putaway
12. Monitoring stockholding movements, including slow/non moving stock and item file maintenance
13. Monitoring despatch Processes
14. Monitoring disposal Process
15. Queries and Enquiries (types: Stock Reconciliation, Customer Care, Supply Chain, Carrier, Suppliers, Disposal / Waste Legal, iForce Auctions, transport, internal operational and commercial)
16. Monitoring QC Inspection
17. Additional Activities – reworks, QA reworks, end of line clearance and other references
18. Monitoring Returns processes and ReSCU maintenance
19. Service variation - Quotes, briefs and charges
Client Relationship:
20. Daily calls
21. Weekly & Period reviews
22. Quarterly Reviews
23. QA Team visits and requests
24. Ad-hoc client & supplier visits
Product Line:
25. Upload of new lines
26. Upload of old lines - update of prices, line locations, 2 Man flag and other parameters
27. Changes to RTV agreements
28. Set up of QC inspection and maintenance of client set up on ReSCU
29. Product RECALL process
Team Management:
30. 1-2-1s and Performance Reviews with Account Executive
31. Team Objective Setting and Review
32. Team meetings and briefings
33. Team support on suppliers issues and query resolution
34. Admin / office processes - review, monitoring, changing if required
35. Manage team of wide spectrum of skillset and tasks to deliver service excellence
Projects:
36. Project work - tasks within projects (internal and external)
37. System developments and testing
38. Organic growth - analysis of potential recovery options, coordination of new introduction of new suppliers inspections and rework processes
Qualifications
39. Previous experience in a similar role is essential
40. Knowledge of the logistics/warehousing industry including new client set up and go live
41. Excellent customer service skills
42. Ability to communicate with stakeholders of all levels
43. Previous experience managing a team
44. Strong IT and administrative skills including the use of Excel and WMS to produce reports and data analysis
45. Commercial acumen
46. Ability to influence at a senior level
47. Strong communication skills both written and verbal
48. Strong working knowledge of SMART and ReSCU
Additional Information
As part of our drive to make iForce a great place to work. We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.
Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.
Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
49. Annual Leave – Competitive holiday entitlement of 25 days + 8 bank holiday
50. Private Medical Cover– This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa
51. Pension scheme – we want colleagues to enjoy a comfortable retirements so we offer agreat contribution of 5% employee and 3% employer
52. Life Assurance - x 2 your annual salary
53. Wellness – Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year
54. Eye Care Vouchers – We can provide you with substantial savings with free eye tests and discounts on prescription glasses
55. Reward & Recognition – We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
56. Everyday discounts - via our benefit platform you will have access to over 50 retailer discounts for everyday savings!