Bookings administrator

We are looking for a Bookings Administrator in our Warwickshire Hospital who will be responsible administering a large volume of email requests from referrals to appointments, ensuring the hospital meets its service deliverables whilst exceeding customer expectations. Preferably you will hold an NVQ level 2 in Business and Administration or equivalent and have experience of working in a customer‑facing environment, to help us build a healthier nation. As our Bookings Administrator you will:

• Bring empathy, sympathy and sensitivity to the role.
• Ensure complex administration and support meets the required standards and timescales.
• Have attention to detail ensuring all data/information is accurate using the appropriate system and format.
• Prepare standard and ad‑hoc reports as required and required by the department.
• Handle appointment bookings and changes.
• Coordinate availability of rooms and consultants.
• Create, alter or cancel clinics as required to support business needs.

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