* Customer Service Delivery Specialist
* Local role based in Portsmouth
About Our Client
This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers.
Job Description
The key responsibilities for the Customer Service Delivery Specialist role are:
* Manage customer queries and resolve issues in a timely and professional manner.
* Coordinate with internal teams to ensure seamless service delivery.
* Maintain accurate records of customer interactions and transactions.
* Monitor service performance and identify areas for improvement.
* Provide updates to customers on the progress of their requests or issues.
* Assist in the implementation of new customer service processes.
* Contribute to maintaining a high standard of customer satisfaction.
* Adhere to company policies and regulatory requirements at all times.
The Successful Applicant
A successful Customer Service Delivery Specialist should have:
* Previous experience in a customer service or related role.
* Strong communication and problem-solving skills.
* Ability to multitask and work effectively under pressure.
* Good organisational and time management abilities.
* Familiarity with customer relationship management systems is a plus.
* Enthusiasm for working in the Technology & Telecoms industry.
What's on Offer
* Competitive salary in the range of £22,500 to £27,500 per annum.
* Permanent position with opportunities for career progression.
* Supportive workplace culture focused on employee growth.
* Comprehensive training and development programmes.
* Convenient Portsmouth location with accessible transport links.
* Generous holiday allowance and additional employee perks.
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